Operations Manager

General Manager – The Ropes of Southern Utah

The Ropes of Southern Utah is an entertainment destination featuring ropes courses, zip lines, attractions, food and beverage, and guest experiences. We seek an exceptional General Manager to lead this high‑energy operation and drive profitability and guest satisfaction.

• Lead recruitment, onboarding, and performance management efforts.
• Direct day‑to‑day business functions and team operations.
• Implement strategies to optimize efficiency, increase profitability, and elevate the customer experience.
• Analyze reports, budgets, and KPIs to inform decisions and maximize profitability.
• Develop and implement strategies to achieve company goals and drive profitability.
• Monitor inventory, supplies, maintenance needs, and operational flow.
• Help improve systems, efficiency, profitability, and team performance.
• Lead by example with urgency, positivity, professionalism, and hustle.
• Maintain strong standards in presentation, service, and execution across all areas.
• Work closely with ownership to help grow the business and execute the vision.

• Prior General Manager, Operations Manager, Assistant General Manager, or senior leadership experience.
• Strong experience in hospitality, family entertainment, attractions, food service, restaurant, recreation, or a similar fast‑paced, guest‑focused industry.
• Proven ability to lead teams, manage operations, and drive strong guest satisfaction.
• Strong leadership presence with the ability to inspire, coach, and hold people accountable.
• Excellent communication and problem‑solving skills.
• Highly organized, self‑motivated, and action‑oriented.
• Comfortable in a fast‑paced, hands‑on environment.
• Strong understanding of customer service, team leadership, and operational execution.
• Ability to manage multiple moving parts without losing attention to detail.
• Willing to work evenings, weekends, holidays, and peak operating times as needed.
• Passion for creating a fun, safe, high‑energy guest experience.
• Proactive mindset and thrives in a fast‑paced environment.

Bonus potential is available.