Logistics and Operations Coordinator

About Soundvision Technologies

Sound Vision Technologies (SVT) is the parent company of 3 major internationally recognized technology brands. These brands are well known in their fields of high-end custom audio and WiFi networking. SVT has been around for over 20 years, and has been an established company in southern Utah for over a decade - winning awards for its manufacturing of high-quality technology! A little about the brands:

Tru Audio - a high-end custom integration AV brand that specializes in the highest end of audio. This includes speakers and subwoofers for indoor and outdoor use - many of which have been showcased in The Parade of Homes all over the country. Tru Audio has gained recognition by creating quality products that are aimed at the AV professional to be easy to install and look and sound amazing.

VSSL - VSSL is our streaming AV brand focused on bridging the gap between custom AV and smart home/wifi systems. VSSL is utilized all over the world to make it easier than ever to stream your favorite music to your professional speakers. Our latest VSSL product is a full home theater smart speaker setup that is already turning heads!

Alta Labs - the newest brand of SVT, Alta Labs is a networking company taking the space by storm with the latest in WiFi products such as access points, network switches, and more! Started only last year, this brand is already a major talking point in the networking space all over the world - competing with brands that have been established for over a decade!

Alta Labs is a fast-growing networking hardware company. We are seeking a Logistics & Operations Coordinator to support day-to-day order execution, logistics coordination, customer communication, and operational administration across multiple domestic and international warehouses. This role is critical to ensuring accurate order processing, timely shipments, and clear communication as we scale our systems and operations, including a transition to Cin
7.

• Enter and manage sales orders accurately in Cin7
• Respond to customer inquiries via email and phone regarding order status, shipments, RMAs, and logistics questions
• Coordinate with Sales, Operations, and Technical Support to resolve customer needs efficiently
• Maintain accurate records for orders, serial numbers, and customer transactions

• Coordinate shipments from multiple domestic and international 3PL warehouses
• Track shipments and proactively follow up with warehouses, freight forwarders, and carriers
• Prepare and manage documentation required for customs clearance
• Assist with Amazon fulfillment activities, including inventory replenishment, transparency labeling, and drop-ship coordination
• Communicate delays, exceptions, or issues clearly to internal teams and customers

• Manage RMAs, sample shipments, and replacement orders
• Assist with invoicing, payment processing, and administrative documentation
• Follow company policies and procedures to ensure accuracy and compliance for all outgoing shipments
• Occasionally assist in the warehouse with order fulfillment during peak periods

• Orders are entered correctly and on time
• Shipments are tracked and issues are addressed proactively
• Customers receive clear, timely communication
• Operational data is accurate and organized
• The Operations team can rely on consistent follow-through

• 2+ years experience in logistics, operations coordination, order management, or a related role
• Experience working with ERP or order management systems (Cin7, Net Suite, SAP, Quick Books, or similar)
• Strong written and verbal communication skills
• Comfortable communicating with customers via email and phone
• Highly organized, detail-oriented, and able to manage multiple priorities
• Self-motivated with a strong sense of accountability and teamwork
• Comfortable with technology, including MS Office and cloud-based systems
• Experience with warehousing, shipping, or e-commerce fulfillment is a plus
• Willingness to occasionally assist in a hands-on warehouse environment

• Work in a growing company with real operational impact
• Exposure to global logistics and multi-warehouse operations

The pay range for this role is: 20 - 21 USD per hour (Headquarters)