Call Center Representative - Evening and Weekend

Location:

892 Orchard Park Rd, Hurricane, WV, , United States

Employee Type:
Full-time (Non-Exempt)

You’re the best and you want to join a team that appreciates you, where you can create your own opportunities.

Reporting directly to the Customer Service Team Leader, you will promote customer satisfaction by converting incoming customer calls into booked service appointments.

• Learn the call script to sound professional and authentic when speaking with customers.
• Participate in training to grow and develop as a professional.
• Maintain and update the customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint).
• Prioritize meticulous note taking.
• Be detail-oriented.
• Work hours:
  
  Tuesday - Friday 11:00 AM – 8:00 PM, and Saturday 8:00 AM – 5:00 PM.

• Competitive pay – $17 per hour + incentive.
• Work life balance – 13 days Paid Time Off.
• 401(k) Plan – 3% match at 100% and additional 2% matched at 50%.
• Latest Technology – laptop & access to integrated software.

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, please apply via Indeed.

Equal Opportunity Employer

• Employment Type:
  
  Full-time
• Work Hours:
  
  38 to 40 hours per week (typical 40-50 hours)
• Work Mode:
  On Site
• Required
  
  Education:
  
  High school or equivalent
• Required Experience:
  
  Entry level (2) years to mid-level (3) years