Permit Technician Job Hurst area,Texas USA,Administrative/Clerical

Position: Permit Technician I

Permit Technician I

Serves as the primary customer service representative for the Planning and Community Development Department by coordinating permit intake, application review, cashiering functions, Certificate of Occupancy processing, and administrative support activities. Provides exceptional customer service while assisting contractors, developers, homeowners, business owners, and the public with permitting, inspections, and applicable municipal regulations.

Essential Job Functions

Serves as the department's primary review coordinator by reviewing permit applications for accuracy, completeness, and compliance with applicable codes, ordinances, and departmental requirements. Verifies contractor registrations, licenses, and credentials prior to permit issuance.

Serves as the primary office contact for the department, assisting customers in person, by telephone, and via email. Responds to inquiries regarding permits, inspections, Certificate of Occupancies, and applicable City ordinances and regulations.

Provides information and guidance to developers, contractors, homeowners, and the general public regarding permitting and inspection processes, software systems, and Certificate of Occupancy requirements. Maintains a thorough working knowledge of applicable City ordinances, adopted building codes, departmental policies, and permitting procedures to accurately interpret and communicate requirements to customers.

Processes payments, bonds, refunds, and other financial transactions; handles cash and other forms of payment; reconciles cash drawers; prepares daily deposits, batch settlements, and transaction reports; and researches and resolves insufficient funds transactions.

Performs administrative support for the Zoning Board of Adjustment and Code of Appeals, including preparation of agendas and meeting materials, posting notices, maintaining official records and minutes, attending meetings, and completing follow-up actions.

Adheres to Hurst's Code of Ideals and The Hurst Way. Fosters positive employee relations and employee morale on a City-wide basis.

Performs all other related duties as assigned.

Interacts professionally and respectfully with the public, coworkers and others in the course of daily work.

Maintains dependable, regular, and punctual attendance in accordance with established work schedules and attendance requirements.

Skills, Knowledge and Abilities

Demonstrates exceptional customer service skills and consistently applies the City of Hurst's Code of Ideals in all interactions with City staff, customers, contractors, and the public.
Skilled in accurately entering, maintaining, reviewing, and verifying detailed information while maintaining a high degree of accuracy and attention to detail.
Ability to maintain a high level of productivity, accuracy, and customer service while managing frequent interruptions and competing priorities.
Ability to exercise sound judgment and discretion when responding to customer inquiries and determining when issues require supervisory review.
Ability to read, interpret, and apply building codes, municipal ordinances, policies, and technical documents related to permitting and inspections.
Ability to understand, interpret, and follow oral and written instructions; exercise sound judgment; follow through on assignments; and meet established deadlines.
Ability to communicate clearly, professionally, and effectively, both orally and in writing, with the public, City staff, contractors, and other stakeholders.
Proficient in the use of spreadsheet, word processing, and other standard office software applications, with the ability to quickly learn and effectively utilize specialized permitting, inspection, and cashiering software.
Ability to operate standard office equipment, including computers, keyboards, telephones, calculators, copiers, scanners, and printers
Ability to remain seated for extended periods while performing administrative and computer-based tasks.
Ability to file, retrieve, and organize records and materials stored in file systems located at various heights.
Ability to organize, prioritize, coordinate, and complete multiple assignments and tasks simultaneously while maintaining accuracy and attention to detail.
Ability to establish and maintain effective working relationships with coworkers, department personnel, other City employees, and members of the public.

Minimum Education , Certification, and Experience Requirements

High school diploma or equivalent required, supplemented by a minimum of three (3) years of progressively responsible customer service, administrative support, permitting, construction, development services, or closely related experience.
Bilingual proficiency in English and Spanish is preferred.
Some college coursework is preferred.
Experience working with permitting software, land management systems, cashiering software, or other municipal development software is highly desirable.
Previous experience working in a municipal government, public agency, or…