Director of Education- West

Join Three Oaks Hospice as the Director of Education (West)!

The (DOE) Director of Education is responsible for leading the development, implementation, and oversight of the organization’s training and professional development programs. The role ensures educational initiatives meet compliance, regulatory, and quality standards while advancing clinical excellence and professional development. The DOE collaborates cross-functionally with leadership, staff, and subject matter experts to assess training needs, bridge clinical and operational gaps, and lead education-driven performance improvement projects.

• Must live in Texas or Arizona
• Schedule is Monday‑Friday 8:00am – 5:00pm
• Willing to travel 50% of the time

• Design, implement, and oversee organization training programs and initiatives for clinical and non‑clinical staff, including onboarding, ongoing education, and compliance training.
• Collaborate with leaders and regional educators to define learning objectives, content, and evaluations for internal training programs.
• Lead the assessment, development, and implementation of a multi‑modal annual education plan based on evidence‑based practice, compliance standards, audit findings, and identified learning gaps.
• Provide strategic oversight of the learning management system (LMS), ensuring content alignment with care outcomes and regulatory standards.
• Serve as a superuser and subject matter expert for the electronic medical record (HCHB), integrating documentation best practices into educational content.
• Design and manage onboarding, orientation, and continued education frameworks that enhance staff competencies and drive measurable improvements in clinical quality.
• Manage the staff development department, including assigning priorities, monitoring performance, and ensuring department goals align with organizational goals and strategies.
• Provide ongoing coaching, mentoring, and performance management to departmental staff to promote professional development and accountability.
• Interview, hire and train new staff members within the department to support continued team growth and effectiveness.
• Provide coaching and mentorship to local and regional sites to ensure consistency and excellence in teaching and facilitation.
• Establish and oversee review processes for locally developed educational materials to drive enterprise‑wide standardization.
• Coordinate and implement internal and external training initiatives, promoting continuity, scalability, and best practice integration.
• Participate in quality improvement efforts by aligning education with clinical performance data and outcomes.
• Develop and lead leadership education focused on building communication, conflict resolution, accountability, and organizational skills.
• Promote education as a tool for recruitment, retention, and a culture of continuous professional development.
• Maintain expertise in hospice and palliative care, regulatory changes, and continuing education standards, particularly those set by American Nurses Credentialing Center (ANCC) and other accrediting bodies.
• Partner with the Compliance Team to lead and support the organization’s mock survey process.
• Manage educational projects with clear timelines, milestones, stakeholder communication, and outcome measurements.
• Actively contribute to the Company’s strategic goals through cross‑departmental collaboration and process improvement initiatives.
• Perform other duties as assigned.

• Bachelor’s degree in nursing (BSN) required. Master’s degree preferred.
• Current active RN license in good standing required (Compact license preferred).
• Minimum of five (5) years of experience in clinical education and adult learning, preferably in hospice/palliative care settings.
• Certified Hospice and Palliative Nurse (CHPN), or willing to obtain within 12 months of hire.
• Experience leading change management, performance improvement, and project management in a clinical care setting.
• Strong knowledge of hospice, palliative care and Medicare/Medicaid compliance.
• Experience in American Nurses Credentialing Center (ANCC) continuing education accreditation and adult learning methodologies.
• Experience working with Learning Management Systems (LMS) and developing e‑learning content.
• Skilled in using EMR systems, Homecare Homebase (HCHB) highly preferred.
• Excellent written and verbal communication, coaching and presentation skills.
• Strong interpersonal and relationship‑building abilities with clinical and cross‑functional teams.
• Ability to manage multiple projects, prioritize, and meet deadlines in a fast‑paced working environment.
• Proficient in Microsoft 365 (Word, Excel, PowerPoint, Teams).
• High degree of professional integrity, accountability and adaptability.
• Valid driver’s license, auto insurance and reliable transportation.