Water Utilities Dispatcher

Job Summary

Monitors and controls the City’s water production system using the SCADA system, operates and monitors Public Works radio communications, and assists with the maintenance of water utility equipment and facilities.

This position requires availability to work a variety of shifts, including days, evenings, nights, weekends, and holidays, as assigned. The employee must also be available to work overtime as needed, which may be required with little or no advance notice.

1. Monitors and Controls water system pumps, wells, storage facilities, and purchased-water metering stations through the Supervisory Control and Data Acquisition (SCADA) system.

2. Maintains accurate records of water storage and supply facilities, including their capacities and operational capabilities.

3. Prepares reports related to water consumption and completes the Water Works Operations Report required by the Texas Commission on Environmental Quality (TCEQ).

4. Enters and Maintains data necessary for the Public Works Department’s work order system.

5. Ensures compliance with applicable Federal Communications Commission (FCC) requirements related to radio frequency operations.

6. Monitors Public Works Department radio communications and weather conditions on a 24-hour basis, including severe weather and rainfall, and responds as required.

7. Receives emergency calls from the public requesting Public Works assistance and dispatches appropriate personnel based on the nature of the call.

8. Maintains an accurate log of City vehicle locations on a 24-hour basis.

9. Works rotating shifts to provide continuous communication and water system control services 24 hours a day, including days, evenings, nights, weekends, and holidays.

10. Maintains regular and timely attendance and reports to work as scheduled. Works overtime as required, which may include assignments with little or no advance notice.

11. Assists, as needed, with field operations and the maintenance of water utility equipment and facilities.

12. Monitors and manages water distribution between City well water and water purchased from the City of Fort Worth to assist in reducing maximum-day maximum-hour charges.

13. Adheres to the City of Hurst’s Code of Ideals and The Hurst Way. Promotes positive employee relations, professionalism, accountability, teamwork, and employee morale throughout the organization.

14. Interacts professionally, courteously, and respectfully with the public, coworkers, contractors, vendors, consultants, and other stakeholders in the course of daily work.

15. Performs housekeeping duties, special projects, and all other related duties as assigned.

• Skill in communicating effectively, both orally and in writing.
• Skill in providing excellent customer service and applying the City of Hurst’s Code of Ideals in all interactions with City employees, the public, and other stakeholders.
• Skill in the operation of computer hardware, software, and standard office equipment.
• Knowledge of water utility systems, operations, equipment, and related processes.
• Ability to learn, understand, and follow established radio communication procedures and applicable laws and regulations governing radio transmissions.
• Ability to communicate and interact effectively, professionally, courteously, and respectfully with internal and external customers, including City employees, the public, contractors, vendors, consultants, and other stakeholders.
• Ability to sit for extended periods while operating required equipment, including radios, computers, keyboards, telephones, calculators, copiers, fax machines, printers, and other job-related communication and office equipment.
• Ability to maintain complete and accurate records with a…