Retail Fragrances Sales Associate, North East

Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditions...about inspiring stores and irresistible products...about the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this such a special place to work.

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage.

You contribute to a seamless shopping experience by fostering meaningful connections, anticipating needs, and delivering service with care.

• Begin each day energized and ready to make an impact. Wear name badge with pride, greet teammates with a warm hello, help ensure the sales floor is clean, organized, and prepared for customers.
• Review sales goals, learn about new arrivals and top-selling items, stay up to date on current trends and promotions, and be fully informed and ready to engage, educate, and sell with confidence.
• On the floor, focus on the customer – offer a warm welcome, make eye contact, and create friendly, personal conversations to build lasting relationships.
• Maintain a shoppable space by merchandising new receipts, processing damages, testers, and select merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves.
• Finish strong – share Loyalty program benefits, ensure customers have all they need, and end with a sincere thank-you, often walking the package around and using the customer's name.
• Support one another with honesty, care, and collaboration to better serve customers and communities.
• Strive for excellence – take pride in work, achieve sales goals, learn from each other to deliver individual and store results.
• Work full-time (30+ hrs) or part‑time (12‑24 hrs) with weekend shifts required; hours vary by business needs and availability.

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.
• Engage customers with warmth and expertise by acknowledging them promptly, assessing preferences, demonstrating fragrances, and offering tailored recommendations.
• Drive sales and loyalty by using clienteling tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team.
• Maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and effective use of point‑of‑sale and mobile selling technology.
• Communicate and collaborate comfortably with customers and colleagues.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Use point‑of‑sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Have at least 1 year of customer service or selling experience.

• Talk, lift, constantly move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours, lift at least 25 lbs, stoop, kneel, crouch, and climb ladders; reach, including above eye level.
• Have good vision — color, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash register, to process transactions.

You will work in a dynamic, inclusive environment with competitive pay and benefits.…