Member and Operations Specialist

Position: Member Support and Operations Specialist 839321
Member Support and Operations Specialist — Urgently hiring in Leawood!

Job Title:

Member Support and Operations Specialist Pay: $19 / hour

Hours:

Monday to Friday, 8:00 am – 5:00 pm

Start Date:

ASAP Looking for a rewarding opportunity to make a real difference? Join a dynamic organization dedicated to excellent customer service as a Member Support and Operations Specialist in Leawood, KS, and help enhance member experiences every day.

As a Member Support and Operations Specialist, you'll be the frontline representative, delivering exceptional service and solutions. You’ll work closely with the team to ensure member inquiries are handled promptly, efficiently, and professionally, making a positive impact on our members’ satisfaction.

What You’ll DoAs a Member Support and Operations Specialist, you will be responsible for:

Providing outstanding customer service to internal and external contacts across multiple channels (phone, email, chat, mail, fax)
Meeting and exceeding service level and individual/team metric goals

Utilizing troubleshooting and problem-solving skills to resolve member inquiries effectively

Handling member complaints and issues to their satisfaction, exercising sound judgment within established guidelines

Entering accurate member data and relevant information into the association management system or other data repositories, demonstrating exceptional data entry skills

Educating members about products, services, resources, and benefits, maximizing engagement opportunities

What You’ll Bring The ideal candidate for this role will have:

High school diploma or equivalent

Previous experience in a high-volume call center or customer service environment preferred

Experience with Salesforce or association management systems is a plus Excellent communication skills, both verbal and written

Proficiency with computers, including typing speed and familiarity with Excel and Word Strong multitasking, organizational, and problem-solving abilities

Why Join Us in Leawood?

Be part of a supportive and collaborative team environment

Opportunities for professional growth and development

Enjoy a stable schedule with a reputable organization focused on member service

Flexible work environment with potential for overtime as needed

Location &

Schedule:

This position is on-site in Leawood, KS, and offers standard weekday hours from 8:00 am to 5:00 pm.

Ready to Take the Next Step?

If you're ready to start a rewarding career as a Member Support and Operations Specialist in Leawood, apply today or contact our recruiting team to learn more. Don’t wait, we’re hiring now!#SSO
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