Financial Services Representative (Bilingual

Overview

World Finance, a Top Workplace in the USA for five consecutive years and a two-time recipient of Newsweek’s Most Trustworthy Companies award, seeks a Financial Services Representative to guide customers on their financial journey. The role involves supporting the Branch Manager, maximizing growth, and maintaining excellent customer service.

• Guide customers toward upward credit mobility through sound lending skills and sound financial choices.
• Provide top-tier customer service, answering questions, addressing concerns, and promoting available products.
• Process and prepare loan applications, take and process payments, and prepare loan documents.
• Execute loan closings on current renewal loans.
• Balance assigned cash drawer daily and prepare the daily branch bank deposit; transport money to and from the bank as needed.
• Build strong customer relationships and community within the branch.
• Close approved and unmade applications daily, helping to build tax clientele and provide tax services.
• Send complete and accurate credit denial letters within 30 days of application.
• Pay branch expenses as instructed by the Branch Manager.

• Basic computer skills and the ability to use a valid driver’s license with reliable transportation.
• Strong self-confidence, organizational skills, and a history of kindness and compassion.
• Willingness to seek quality-driven solutions, embrace new ideas, and be an absolute team player.

• Hourly pay: $16–$17.
• Health, dental, vision, and life insurance available to full‑time members starting after 30 days.
• Paid holidays, vacation time, and a 401(k) plan with company match.
• Paid volunteer hours each year.
• Opportunities for career growth: 80% of Financial Services Representatives are promoted to management within the company.

• Frequently stationary with regular movement throughout the office; occasional climbing, kneeling, bending, twisting, and reaching.
• Occasionally lift up to 5 lbs.; may exert up to 30 lbs. of force.
• Requires regular use of vision, hearing, fine motor skills, and verbal/written communication.
• Fast‑paced, high‑demand environment with shifting priorities and tight deadlines.
• Occasional local travel; may include extended hours, evenings, or weekends.
• Standard indoor office setting with shared workspace, typical noise, lighting, and temperature.
• Frequent customer and coworker interaction; must communicate clearly and professionally in person, by phone, and electronically.
• Regular, reliable attendance and punctuality are essential.

World Acceptance Corporation provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, disability, race, religion, creed, gender, sex, sexual orientation, gender identity, genetic information, marital status, public assistance status, veteran status, or any other characteristic protected by federal, state, or local law. The company also provides reasonable accommodations for qualified individuals with disabilities.