Returns Assistant

Job Details

Job Location:

HUTCHINSON, KS 67501

Position Type:
Full Time

Education Level: High School or GED

Salary Range: $18.00 - $20.00

Travel Percentage:
None

Job Shift: First Shift (8a - 5p)

Job Category:
Other

Returns Assistant Department:
Returns

Reports to:

Service Manager

• Inventory Receiving & Preparation
  Receive returned inventory and prepare equipment for assessment and repair by the Service Department.
• Documentation and Data Entry
  Accurately document all received items, ensuring proper data entry into the company's proprietary software system.
• Return Tracking
  Monitor and track the status of defective equipment returns to the warehouse to ensure proper handling.
• Software Duplication
  Duplicate software media as required, maintaining quality and accuracy standards.
• Inventory Management
  Maintain accurate inventory counts within the department, ensuring proper organization and stock levels
• Additional Duties
  Perform other tasks as needed or assigned to support the department’s efficiency and workflow.

• Environment:
  Primarily based in a warehouse and office environment, requiring the handling and inspection of returned equipment. Occasional requirements for assisting in other areas as needed.
• Team
  
  Collaboration:
  
  This role involves working closely with the Service Department team and other warehouse personnel to ensure smooth processing of returns.
• Lifting:
  Must be able to regularly lift and move items up to 50 lbs. The lifting is frequent but not sustained for long periods.
• Sedentary and Active Work:
  This role requires a mix of sitting for data entry tasks and standing or walking when handling inventory and returns.
• Expected
  
  Work Schedule:
  
  Regular business hours, with occasional overtime during peak periods or special projects.

• Proven experience as a technology repair technician or similar role.
• Proficiency in diagnosing and repairing hardware and software issues.
• Proficient understanding and application of Windows and Microsoft Office software products.
• Strong knowledge of computer systems, and other technology products.
• Strong problem-solving skills
• Ability to work independently or in a team environment and manage multiple repair tasks efficiently.
• Excellent written and verbal communication skills with the ability to explain technical concepts clearly and concisely.
• Strong attention to detail and organizational skills, ensuring accuracy and efficiency.
• High School Diploma or GED Equivalent
• Ability to lift 50 lbs. regularly, but not for long periods

Note: The above job description is intended to describe the general nature and level of work being performed by individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary.