Representative Payee Supervisor and Office Manager

Job Objective

Effective and efficient management of the Representative Payee Program and provision of assistance through the Emergency Services Program

• Provide effective financial management for the Social Security and SSI payments of clients who are incapable of managing them on their own
• Establish new client accounts; conduct interviews as well as set up client bank accounts and personal records
• Establish budgets for each new client
• Maintain complete and accurate records for each client including individual check registers, personal information files, pertinent events regarding clients, paid receipts, invoices, and correspondence/communication
• Maintain contact between client and payee program
• Maintain contact with the Social Security Administration, the Department of Children and Families, The Salvation Army, and any other pertinent agencies
• Supervise preparation of, or prepare, checks for clients' invoices, rent, utilities, medical expenses and personal allowances
• Supervise reconciliation of monthly bank statements and check registers
• Assist clients with needs and tasks including, but not limited to, completing forms, locating housing, establishing utilities, issue food and clothing vouchers
• Process incoming and outgoing mail
• Receive phone calls regarding client needs
• Maintain current data on clients, landlords, rents due, addresses, and phone numbers
• Provide supervisory assistance to Payee Department clerks
• Schedule and interview individuals to assess needs of individuals and families
• Determine eligibility and provide services requested by the client according to payee guidelines using The Salvation Army Emergency Assistance guidelines and MAACLink
• Monitor and maintain Social Services budget; provide documentation of financial expenditures; maintain ledger of running totals for various sources
• Maintain list of community agencies providing aid and make referrals as appropriate
• Document and maintain client case histories, including requests, findings, and services rendered
• Manage Payee Program records, reporting and statistics
• Establish and cultivate professional community agency relationships and participate in area agency meetings
• Oversee distribution of other community resources as needed
• Maintain records and statistics and report as directed
• Assist with seasonal activities as assigned
• Schedule, train, and supervise payee staff and volunteers
• Attend agency, church, community and Salvation Army meetings as requested for the purpose of educating yourself and others about Salvation Army programs
• Attend in-service training and outside conferences/workshops as directed
• Other duties as assigned

• Process mail
• Prepare and deliver weekly bank deposits, sharing that information with DHQ CAC in a timely manner
• Prepare invoices, ensuring proper coding and delivery to DHQ CAC on a regular basis (at least weekly)
• Responsible for accurate & timely submittal of bi-weekly time reports in Pay Cor to DHQ for processing
• Maintain Dillon's giftcards/log

• Communication
  :
  Verbal and written communication is clear and professional; listens effectively to others
• Works Efficiently
  :
  Understands and performs job roles, functions, tasks, and responsibilities; work is focused on programs goals and accomplishes assignments
• Team Work
  :
  Builds good working relationships with others and is cooperative and respectful
• Flexibility / Adaptability
  :
  Accepts change in a positive manner, effectively adapts to changing needs of program
• Financial Impact
  :
  Values, guards and uses efficiently the assets and resources of The Salvation Army
• Initiative
  :
  Self-starter and responds appropriately and quickly
• Self-Development
  :
  Seeks new opportunities to learn and grow in job duties
• Technology Proficiency / Change
  :
  Learns and adapts to new procedures, policies and technologies
• Innovation / Creativity
  :
  Generates ideas and offers solutions
• Attendance / Timeliness
  :
  Good attendance, punctuality, prioritizes tasks, and responds promptly
• Supervision
  :
  Gives appropriate direction to staff and volunteers

• Education
  :
  High School degree required;
  Human Services, Social Work, or related field preferred; relevant work and/or life experience in lieu of college course work will be considered
• Experience
  :
  Minimum one year relevant experience preferred
• Certifications/Licenses
  :
  None

• Analytical and Assessment
  :
  Critical thinking and creative problem solving
• Planning
  :
  Organize and implement plans of various levels; develop policies and procedures; standardize operations; manage multiple deadlines; delegate; attend to detail, develop continuous quality improvement strategies
• Communication
  :
  Relate to people; non-judgmental; respect clients' right to self-determination; treat all people with dignity and respect; professional written and verbal communication skills in standard English; articulate information for clients; public speaking and presentation
• Cultural Competency
  :
  Adaptable in culturally diverse…