Ford Service Advisor

Classic Ford Lincoln
- Columbia

177 Greystone Boulevard, Columbia, SC

Full Time

$80K STARTING AT $80,000 PER YEAR

HERE WE GROW AGAIN!

Classic Ford / Lincoln of Columbia, NC needs Automotive Service Advisors to help with our growing service department. Our service advisors assist customers in caring for their cars/trucks by conveying the value of maintaining their vehicles in accordance with the manufacturer's guidelines. The service advisor must establish and maintain positive relationships with our clients.

• Perform service drive walk around inspections of customer vehicles and apply proper resources to accurately identify, verify and communicate clients' service needs. Record them along with current vehicle and client information on the repair order
• Interact with customers to determine immediate service needs
• Serve as a liaison between technicians and customers
• Provide excellent customer service experience
• Review service history, multipoint inspection results and recommend service to clients
• Write and verify accurate repair orders and include supporting documentation to complete manufacturer's warranty claims

• Improving sales of labor, parts, and accessories
• Administer new and used vehicle warranty repairs in accordance with manufacturers requirements
• Verify vehicle services are performed correctly upon completion by inspecting the vehicle prior to returning to customer
• Perform an active vehicle delivery with customer when work is completed
• Build and maintain knowledge of products and services via on-the-job activities and completion of manufacturer training

• Excellent communication skills and ability to be a team player
• Ability to minimize and redirect customers frustrations
• Trainable
• Outgoing and friendly personality with great customer handling skills
• Professional appearance
• Strong organizational skills
• Technical certification a plus
• Manufacturer training certifications

• Salary range starting at $80k for Ford Certified Service Advisors
• Base range will be determined by competitive market rate for your skills, experience and performance
• Bonuses are a part of your total compensation and will be based on achievement of specific business goals
• Medical, Dental and Vision Plans
• Vacation Time
• 401k Plan
• Paid training
• Vehicle discounts

This employer may use artificial intelligence ("AI") to assist in evaluating candidates and making hiring decisions. To the extent the employer is using AI, it will be used to analyze a candidate's video screening interview and to consider the candidate's fitness for a position. The AI used to assist in evaluating candidates and making hiring decisions will review a candidate's profile for employer-identified characteristics and may be used to conduct screening interviews.

In the instance that AI will be used to conduct screening interviews, the AI will transcribe the interview and assist in analyzing applicant responses, including to match to employer-identified characteristics.
The employer is not replacing human decision-making with AI and humans will be reviewing and ultimately making decisions relating to a candidate's application. As a candidate, you acknowledge and consent to the use of AI by employer in this manner.

Classic Ford Lincoln
- Columbia

If you have questions, please contact