Crisis Peer Support​/Case Manager

Full-Time or Part-Time | Non-Exempt
Hours may vary, up to 40 hours per week
Travel required throughout the four-county service area

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As a Crisis Case Manager / Peer Support Specialist at The Center, you will provide direct, compassionate support to individuals experiencing mental health crises while helping them connect with ongoing services and recovery-focused resources. This role combines crisis response, case management, and one-on-one peer support as part of the Mobile Crisis and Assertive Community Treatment teams. Through outreach, advocacy, education, and lived-experience-informed support, you will help individuals feel understood, supported, and connected during challenging moments.

Respond to individuals experiencing mental health crises as part of a two-person Mobile Crisis Team serving four counties

Provide case management, assessments, treatment planning, and progress monitoring for individuals receiving Assertive Community Treatment services

Offer one-on-one peer support to individuals in crisis and members of the ACT program

Use recovery-focused support, education, and encouragement to help individuals identify strengths and available options

Conduct proactive outreach to help prevent future mental health crises or criminal justice involvement

Collaborate with law enforcement, hospitals, family members, and community providers to advocate for client needs

Connect individuals and families with appropriate services, supports, and community resources

Provide transportation to complete crisis visits in homes and community settings as part of the Mobile Crisis Team

Assist with crisis visits during Open Access hours and follow up after hospitalization or missed crisis appointments

Complete annual Continued Stay Screens at nursing facilities as requested

Maintain accurate and timely documentation of services provided

Participate in ACT and Crisis meetings, agency trainings, and ongoing professional development

Perform additional duties as assigned

Bachelor’s degree or equivalent work experience

Minimum age of 21 years

Valid Kansas driver’s license with favorable driving record

Background free of issues related to abuse or neglect

Ability to complete Case Management Training within 30 days of employment

Experience in human services, behavioral health, crisis response, or a related field

Working knowledge of community and social service resources

Understanding of recovery-oriented care and peer support principles

Experience motivating or advocating for individuals with disabilities

Experience with program development or service delivery

Strong communication and active listening skills

Ability to establish and maintain healthy professional boundaries

Calm, compassionate, and nonjudgmental approach to crisis support

Ability to build trust and rapport quickly

Strong problem-solving and decision-making skills

Excellent time management and organizational abilities

Commitment to confidentiality, ethical practice, and person-centered care

Proficiency with computers and Windows-based systems

Ability to complete assessments, treatment plans, progress notes, and service documentation accurately and on time

Familiarity with electronic health record systems preferred

Ability to work independently while collaborating closely with a two-person crisis response team and multidisciplinary ACT team

Comfortable working in homes, hospitals, nursing facilities, law enforcement settings, offices, and other community environments

Ability to remain calm and make sound decisions in rapidly changing or high-pressure situations

Flexibility to respond to changing client and program needs

Professionalism, accountability, and dependable attendance

Commitment to ongoing training, professional development, and recovery-focused service delivery

Ability to work directly with individuals experiencing acute mental health crises and significant behavioral health needs

Comfortable using peer support and appropriate self-disclosure to encourage hope,…