Professional Services Engineer - Level 2

Job Title

Professional Services Engineer – Level 2

Professional Services

Service Manager

The Professional Services Engineer (Level
2) is responsible for designing, implementing, and supporting client IT solutions as part of project‑based engagements. This role focuses on executing moderately complex infrastructure, cloud, security, and networking projects while maintaining strong client communication and documentation standards. The Level 2 Engineer works independently on assigned tasks and collaborates with senior engineers on more advanced designs and implementations.

• Implement and support project‑based solutions including:
  • Microsoft 365, Azure AD/Entra , and related cloud services
  • Server and storage deployments (physical and virtual)
  • Network infrastructure (firewalls, switches, wireless)
  • Backup, disaster recovery, and security solutions
• Execute project tasks according to defined scope, timelines, and best practices
• Perform system migrations, upgrades, and standardizations
• Identify technical risks or scope concerns and elevate appropriately
• Assist with troubleshooting escalated issues related to deployed solutions

• Serve as a technical point of contact during professional services engagements
• Communicate clearly with clients regarding project status, expectations, and outcomes
• Maintain a professional, consultative presence onsite and remotely
• Provide basic end‑user or client IT staff knowledge transfer when appropriate

• Create and maintain accurate project documentation, including:
  • Network diagrams
  • Configuration details
  • Implementation notes
• Follow established MSP standards and processes
• Contribute to internal knowledge base articles and technical runbooks

• Work closely with Project Managers and Senior Engineers
• Mentor Level 1 engineers when assigned to projects
• Stay current on relevant technologies and industry best practices
• Participate in internal training and certification efforts

• 3+ years of hands‑on experience implementing and supporting IT infrastructure in MSP or complex IT environments
• Demonstrated ability to independently deploy and support production systems
• Strong working knowledge of and experience with:
  • Microsoft Windows Server environments, including Active Directory design, Group Policy, DNS, and DHCP
  • Microsoft 365 and Entra , including tenant configuration, identity management, licensing, and security controls
  • Virtualization platforms such as VMware, Hyper‑V, and/or XCP‑ng, including host configuration, management, and troubleshooting
  • Storage technologies including iSCSI, SAS, and Fibre Channel, with experience provisioning, presenting, and maintaining storage for virtualized workloads
  • Core networking concepts including TCP/IP, VLANs, firewalls, and VPNs, with the ability to configure and troubleshoot network connectivity issues
• Experience leading or executing IT projects, such as:
  • Server and infrastructure deployments
  • Network refreshes or redesigns
  • Cloud or hybrid migrations
  • Hardware replacements or technology refreshes
• Strong troubleshooting and problem‑solving skills with the ability to diagnose root causes across multiple systems
• Excellent written and verbal communication skills, with the ability to explain technical concepts to both technical and non‑technical stakeholders

• Hands‑on experience designing and deploying Azure infrastructure and supporting hybrid on‑premises cloud environments
• Experience working within an MSP toolset, including RMM, PSA, and documentation platforms, with an understanding of how projects transition into managed services
• Practical security experience implementing and supporting controls such as MFA, endpoint protection, and email security solutions
• Industry certifications demonstrating applied knowledge (Microsoft, Cisco, CompTIA, VMware)

• Mix of remote, onsite client work, and in‑office collaboration
• Occasional after‑hours or weekend work for project cutovers
• Ability to lift and move IT equipment (up to 50 lbs)