Dispatcher, Administrative​/Clerical

Dispatcher

SCOPE OF JOB:

The Dispatch Manager is responsible for scheduling and dispatching workers, work crews, and equipment to appropriate locations in accordance with customer requests.

JOB RESPONSIBILITIES:

• Prepare daily and run schedules.
• Determine type and amount of equipment needed to complete a job.
• Communicate with customers regarding scheduling, crews, and equipment for their projects.
• Monitor personnel and equipment locations.
• Maintain files and records of work orders completed.
• Meet with Sales team to develop a project plan for execution and completion.
• Build and maintain strong relationships with drivers and helpers to facilitate teamwork and collaboration.

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KNOWLEDGE/SKILLS/ABILITIES:

• Dispatch experience required.
• Knowledge of the traffic control industry preferred.
• Basic computer and electronic skills.

• Ability to read traffic control plans preferred.

• Administration and management skills.
• Effective communication skills.
• Stress management; ability to work under constant pressure.

• Effective time management skills.

EDUCATION AND EXPERIENCE:

• High school degree or equivalent education/experience preferred.

• Five years of experience in the traffic control industry preferred.

PHYSICAL REQUIREMENTS:

• Sedentary – primarily sitting at a desk for the majority of the day; occasional movement inside the office to access file cabinets, office machinery, etc.
• Occasionally exerts up to 10 pounds of force, and frequently or constantly exerts a negligible amount of force, to lift, carry, push, pull or otherwise move objects.
• Frequently operates a computer and other office equipment such as a calculator, copy machine, computer printer, etc.
• Visual acuity is constantly required to ensure the accuracy, neatness and thoroughness of the work assigned.

• Constantly communicates with customers and employees in other departments. Must be able to exchange accurate information verbally and in writing.

Note:

Nothing in this job description restricts management’s right to assign or re-assign duties and responsibilities to this job at any time.

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