Client Service Manager

Client Service Manager (Right-of-Way)

Location:

Central Texas (Hybrid)

Reports To:

Senior Leadership

Salary: $64/hour

Industry: Utilities

Employment Type:

Full Time

About the Role

Clark Land Resources is expanding in Texas and is seeking an experienced Client Service Manager to support our continued growth and strengthen long-term client relationships. This role blends client service, project leadership, and advanced right-of-way expertise, serving as a trusted advisor to clients while ensuring the successful delivery of complex ROW projects.

The Client Service Manager is expected to delight clients through responsiveness, professionalism, and solution-oriented thinking, particularly in complex or challenging situations. This role requires sound judgment, a commitment to ethical practices, and the ability to lead with integrity while balancing client expectations, regulatory requirements, and company standards.

Leadership & Client Service

• Serve as a senior-level client service leader and subject matter expert
• Proactively build and maintain strong client relationships by exceeding service expectations and delivering consistent, high-quality outcomes
• Navigate and resolve complex or difficult situations with clients, property owners, agencies, and internal teams in a calm, ethical, and professional manner
• Direct and mentor team members, when applicable
• Meet regularly with client and agency representatives
• Support and perform marketing and business development activities

Right of Way Expertise

• Perform at or above Senior Right of Way Agent level
• Maintain excellent working knowledge of project budgets, scopes of work, schedules, contract compliance
• Ensure ROW data is entered promptly and accurately into company systems

Title, Research & Interpretation

• Conduct title research, identify ownership, and evaluate existing easements and rights of way
• Interpret legal descriptions, deeds, maps, construction plans, surveys, and agreements with accuracy and care
• Identify risks, constraints, or title issues and proactively communicate solutions to clients and leadership
• Prepare Chain of Title, Limited Title Certificates, vesting, and marketable title files in accordance with project requirements

Design Review, Permitting & Field Services

• Review plans, exhibits, surveys, and alignment sheets and anticipate issues and collaborate with construction teams through RFIs and field investigations
• Demonstrate working knowledge of jurisdictional ordinances and permitting processes
• Draft regulatory and permitting applications with attention to detail and ethical compliance

Acquisition, Negotiation & Relocation

• Collect and analyze data to support sound, ethical acquisition strategies
• Conduct negotiations with property owners in a manner that is respectful, transparent, and compliant with applicable laws and regulations
• Demonstrate advanced knowledge of appraisal methodologies and clearly communicate appraisal processes in accordance with jurisdictional requirements.
• Support or participate in condemnation and eminent domain processes when required
• Prepare, review, execute, and record acquisition documents accurately and timely
• Develop and support relocation plans with sensitivity and professionalism

Project Management

• Provide subject matter expertise to clients and internal teams
• Manage project schedules, budgets, and estimates with a focus on quality and accountability
• Coordinate quality assurance and quality control to ensure work meets both client expectations and regulatory standards

Technology & Office Skills

• Proficient in Microsoft SharePoint and Microsoft Teams
• Communicate clearly and persuasively in writing and verbally with clients, agencies, and internal stakeholders
• Maintain professionalism and composure when addressing challenges or competing priorities

• International Right of Way Association (IRWA) SR/WA designation required
• TREC Easement or Right-of-Way Agent license (must be valid or attainable upon hire)
• Texas and California issued Real Estate License, Broker License preferred
• Eight (8) or more years of right-of-way or related industry experience. Experience in a closely related industry may be considered in lieu of…