Service Advisor

Description

Position Title:

Service Advisor

Reporting to:
Service Manager

Department:
Service

Central Power Systems & Services is a privately held company with deep roots going back to 1954.

Our Mission Statement is forging long‑lasting partnerships by providing first‑class customer support. We live that statement every single day. We are looking for a Service Advisor to help support that mission.

The service advisor is expected to be a liaison between the Service Department and their customers. The Service Advisor is expected to take ownership of all repair orders that they open as well as support all other repair orders as needed until the time they are completed and closed. Compensation includes a competitive, team‑based incentive plan based on department performance!

• Greet customer, establish rapport and gather repair issue information
• Communicate intake of repair orders to the foreman
• Create and present the customer(s) with estimate(s) and/or repair plans
• Maintain communication with technician, foreman and customer to ensure timely repair completion and customer satisfaction
• Collaborate with parts department to ensure timely ordering and prevent delays
• Identify, manage and process warranty repairs, working with warranty team for compliant documentation
• Update customers on status throughout repair process
• Meet or exceed service upselling goals
• Customer pick‑up
• Process customer invoicing and payments
• Adhere to all safety policies and maintain a safe environment for customers and employees
• Other duties as assigned

• Competitive salary
• Tool programs available for entry‑level technicians
• Health benefits including medical, dental, vision and life insurance
• 401(k) with a company match
• Paid time off + 7 company paid holidays
• Productive work environment with opportunity for internal growth

• High school diploma required; technical education in automotive, diesel or related field a plus
• Experience in a shop environment; heavy‑duty diesel shop experience preferred
• Excede software experience preferred
• 2+ years sales experience, specifically upselling service
• 3+ years experience and industry knowledge preferred
• Strong written and verbal communication skills

Physical demands/work environment: this position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario, but simply provides an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

CPS&S is a smoke‑free and drug‑free work environment.