Client Service Coordinator - Hutto

Job Purpose and Function

The Client Service Coordinator ( CSC ) drives the flow of clients and pets through the hospital, maximizes the productivity of the veterinary medical team (in terms of numbers of clients and pets), ensures good communication with associates and clients, and coordinates the care of clients and pets in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Actively recruit new clients by promoting hospital services and route the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team.
• Maximize the number of pets seen by the hospital team through a productive and efficiently run hospital to support the needs of our wellness plan clients.
• Provide professional, efficient and exceptional service at all times. This includes encouraging hospital visits, welcoming clients and pets, ensuring that they are comfortable in the hospital, and educating them about their pet's health.
• Educate clients about Optimum Wellness Plans, preventative care, pet health needs and hospital services.
• Assist incoming clients by completing the required documentation, entering all pet information and history in the computer, utilizing proper collars and tags for identification, and ensuring prompt service.
• Assist outgoing clients by providing all necessary instructions, information and invoices, dispensing prescription items per the veterinarian's instructions, selling retail products and scheduling future appointments.
• Manage the finances by maintaining accurate balances and utilizing proper opening and closing procedures.
• Conduct administrative functions as necessary.
• Other job duties as assigned.

• Quality – The consumer is our boss, quality is our work and value for money is our goal.
• Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others.
• Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure.
• Efficiency – We use resources to the full, waste nothing and do only what we can do best.
• Freedom – We need freedom to shape our future; we need profit to remain free.

• Leadership
• Customer Focus
• Peer Relationships
• Integrity & Trust
• Action Oriented
• Listening Functional
• Preventative care and OWPs
• Communication Skills
• Client Service Skills
• Priority Setting
• Time Management

• Ability to multi-task – manages multiple tasks at one time and shift attention accurately under distractions.
• Communication skills – reads, writes and speaks fluent English with strong written and verbal skills.
• Organizational ability – systematic approach, orderly and cutting through confusion.
• Problem solving skills – identifies, analyzes and solves problems, translates problems into solutions.
• Client service skills – consistently provides attentive, courteous, and informative service.
• Intellectual ability – follows instructions accurately and provides directions.
• Mathematical ability – adds, subtracts, multiplies, divides, computes rates, ratios and percent, converts units.
• Computer skills – uses computer and specialized software including Microsoft Word, Excel, Access, Outlook.

• Initiative – shows willingness and aptitude to use discretion in finding solutions and presenting options.
• Integrity – adheres to the values and ethics of Banfield Pet Hospitals, exhibits honesty, discretion, and sound judgment.
• Cooperativeness – works with others, collaborates, compromises, shares information promptly.
• Flexibility – opens to changing situations and opportunities and performs all assigned tasks.
• Independence – performs duties without supervision.
• Tolerance for Stress / Resiliency – maintains a positive "can do" outlook, rebounds quickly, maintains composure and friendly demeanor.

• Ability to work at a computer for long periods.
• Confidence around pets (dogs, cats, birds, reptiles, etc.).
• Job may require more than 40 hours per…