Supervisor, CSR Hutto

Supervisor, CSR Hutto

Location:

USA - Hutto, 3399 Co Rd 132

Division:
Solutions

Time Type:
Full Time

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor trains CSRs for daily operations. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.

• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues.
• Continually looks for internal and customer process improvement opportunities.
• Develops and promotes a team environment.
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development.
• Assists with implementation and testing of new account start ups.
• Provides support to teams located at customer sites.
• Supports presentations for new customer sales, implementations and customer visits.
• Presents data and findings in front of the Customer.
• Reviews, updates and maintains standard operating procedures (SOP’s).
• Meets or exceeds all team KPI’s for Customer Service.
• Conducts project work as required.

• May be required to work hours outside of set schedule dictated by business needs.
• Performs other duties as assigned.

• Ensures direct reports deliver projects within scope and on time and meet customer expectations.
• Manages team vacation schedules and workload of team to assist in project prioritization.
• Supports development of direct reports.
• Responsible for employment decisions regarding staff and performance management.

• Must have a high school diploma or general education degree (GED).
• Minimum of 2 years in transportation/supply chain management in a 3PL environment.
• Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
• Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.

• Basic knowledge of WMS (Warehouse Management Systems).
• Proficiency in MS Office applications (Excel, Word & Outlook).

• Analytical and solid mathematics foundation.
• Excellent communication skills; able to deal with clients tactfully and efficiently.
• Cross‑functional collaboration – ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.
• Strong phone and in‑person presentation abilities; persuasive yet empathetic.
• Ability to handle conflict and pressure, set priorities and maintain consistent and positive customer service image under difficult conditions.
• General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.

• English (reading, writing, verbal).

• 4‑Year College Degree preferred; equivalent experience or combination of education and experience considered.
• Preferred 5 years’ experience in a leadership role in logistics/distribution/supply chain environment.
• Multi‑language knowledge preferred.

• Handling/Fingering, Sitting.
• Bending.
• Walking and Standing.
• Ability to lift and carry 21-50 pounds; reach above shoulder, reach outward, squat, or kneel.

Work rarely exposed to fumes or airborne particles, toxic or caustic chemicals. Noise level in the work…