Technical Sales Support Specialist

Hutto, TX
· On-site
· Full-time · $25–$30/hour (commensurate with experience)

We're looking for a skilled and motivated Technical Sales Support Specialist to join our team. In this role, you'll be the primary day-to-day contact for our established customers as a connector between the customer, our Engineering team, and our Sales team once a partnership is in place and a product is in production.

You'll answer product questions, interpret customer specifications, keep orders moving, and make sure nothing falls through the cracks between departments. It's a role for someone who's comfortable with technical detail, genuinely enjoys taking care of customers, and can keep a lot of moving pieces organized at once.

• Serve as the primary point of contact for established customers via phone, email, and in person
• Act as the liaison between customers and our Engineering and Sales teams, translating customer needs into clear internal requests and relaying technical answers back to the customer
• Answer product questions from customers and support the Sales team as a product knowledge resource
• Review and interpret customer specifications and drawings to ensure orders are entered and produced correctly
• Route technical questions, specification changes, and product modification requests to Engineering and follow them through to resolution
• Process orders, forms, and applications, and set up new accounts
• Collaborate daily with Sales, Engineering, Production, Shipping, Inventory Control, and Accounts Receivable
• Resolve billing issues and respond promptly to customer inquiries
• Maintain accurate records and customer information in our proprietary software, ProPAK
• Organize workflow to meet production deadlines and customer time frames
• Support month-end, quarter-end, and year-end activities

• Minimum 3 years of customer service experience across phone, email, and face-to-face channels, preferably in a manufacturing or technical products environment
• High school diploma or equivalent
• Comfort reading and interpreting technical specifications or drawings, or a demonstrated ability to learn technical product details quickly
• Strong verbal and written communication skills, with the ability to translate between technical and non-technical audiences
• Proficiency in Microsoft Office (Word, Excel);
  MacOS experience a plus
• Strong problem-solving, multitasking, and organizational skills
• Ability to work independently and collaboratively under pressure
• A positive attitude and the ability to work well with a diverse team and customer base

• Competitive hourly pay of $25–$30, based on experience
• Health, dental, and vision insurance
• 401(k) with company matching
• Paid time off
• A supportive, team-oriented work environment
• Day shift schedule, Monday through Friday

This is an on-site position in Hutto, TX 78634. Candidates must be able to reliably commute to the office.