Switchboard Operator

Switchboard Operator

Purpose of Position:
Efficiently operates communications systems within department guidelines.

Description:

Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. Handles emergency calls in a timely and effective manner in a fast-paced environment. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms.

Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging. Revises on-call schedules for Clinical and Ancillary Departments. Updates communications database. Maintains STAT log, pager log and key log. Issues and receives communication devices when requested. Control lockset keys as required. Performs other work-related tasks and activities as assigned or requested by manager.

Qualifications:

Ability to read, write and communicate in English High School diploma or GED Acute hearing and demonstrable ability to speak English clearly Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions). Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Schedule Details: 16 Hours Per Week, Rotating Evenings, 4p-12a, Every Other Weekend, Rotating Holidays

Organization:
Cape Cod Hospital

Primary

Location:

Massachusetts-Hyannis

Department: CCH-Switchboard

Annual/Hourly:
Hourly

Hiring Pay Range: $18.3-$32.71