Office Assistant

Office Assistant

We are looking for a dependable Office Assistant to support daily operations for a charter fishing business in Hyannis, Massachusetts. This long-term contract position combines front-office coordination with customer-facing dockside support, creating a varied and hands-on work environment. The person in this role will help manage tour reservations, welcome guests upon arrival, and keep administrative tasks organized to ensure a smooth experience for visitors and staff.

Responsibilities:

• Manage incoming booking requests for fishing and boat tours through phone and office systems, ensuring reservation details are accurate and up to date.
• Greet guests and visitors upon arrival, assist with dockside check-in, and help direct customers to the appropriate departure area.
• Provide attentive front-desk support by answering inbound calls, responding to email inquiries, and assisting with general customer questions.
• Perform routine clerical work such as maintaining records, organizing documents, and supporting daily office operations.
• Coordinate scheduling updates and communicate changes clearly to customers and internal team members.
• Spend a significant portion of each shift outdoors at the docks assisting with customer check-in and related operational needs.
• Use reservation and attraction management software to enter bookings, confirm tour details, and support day-to-day administrative workflows.