Customer Service Representative

JOB DESCRIPTION:
Nature & Scope-Principal Areas of Responsibilities:
• Know and abide by the company's safety policy and procedures.
• Answer all incoming calls within standards
• Respond to all customers' inquiries and complaints.
• Schedule and communicate service orders to the Field Service Representatives
• Ensure all service orders are complete
• Open and distribute incoming mail.
• Maintain customer files
• Maintain active collections process adhering to business processes.
• Comply with all company processes, procedures, SOPs and work ru
• Perform other clerical duties as necessary
• Other duties as needed and assigned, within reasonable scope of the position, as determined by Management.
Education/Equivalent
:
High School Diploma or equivalent required Work Experience Needed: 1-2 years' experience in office customer service Special Skills/Abilities Needed
:
• Excellent telephone skills
• Good interpersonal skills
• Good computer skills and knowledge of Microsoft Word and Excel
• Good verbal and written communications skills
• Good problem-solving abilities
• Able to multi-task and prioritize work
• Able to work under pressure and respect deadlines
• Bilingual Portugese/English a plus