Patient Care Representative

Purpose

Provides outstanding customer service to all callers when assisting with patient's needs during telephone encounters.

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

40 hours per week, Monday-Friday, 8a-4p, No Weekends & Holidays

Hourly

Hiring Pay Range: 20.6 - 23.75

Organization:
Medical Affiliates of Cape Cod

Primary

Location:

Massachusetts-Hyannis

Department: MAC-Phones & Scheduling