Greeter, Customer Service​/HelpDesk

Mass Hire Cape & Islands Career Center is a one-stop resource providing job search support for job seekers and recruitment assistance for employers across the Cape and Islands. Most services are prepaid by public funds, allowing job seekers and employers to access core offerings at no cost through free Mass Hire membership. Employers can place job orders, access labor market information, and host customized recruitment events without fees.

More intensive, customized services for job seekers and employers are available for a fee, which may be covered by individuals, employers, unions, or eligible funding sources.

The Greeter is responsible for imparting accurate and up to date information on all Mass Hire, Community Action Committee and Child Care Network services available in the building. Assists perspective individual customers in the reception area by providing information about the services, process, procedures, and referral to the appropriate agency. Triages customers to the appropriate programs. Solicits feedback on customer satisfaction issues and reports to supervisor any customer issues that may arise in the reception area.

• Responsible for imparting accurate and up to date information on all services provided in the building with a high rate of customer satisfaction through initia1 contact.
• Provides perspective customers with information about the services, process, procedures, and referral to the appropriate agency.
• Triages customers to appropriate programs.
• Solicits feedback from perspective customers regarding service satisfaction to enhance continuous quality improvement.
• Reports any customer issues that may arise in the reception area to the supervisor.
• Provides intermittent customer assistance in other public access areas within the building as needed.
• Performs assigned duties in a professional and businesslike manner and in accordance with policies and procedures.
• Ensures that the laws, regulations, and policies are followed.
• Performs other related duties and development tasks as required.

• Knowledge of programs offered in the building and community resources.
• Ability to operate computers and computer software.
• Ability to communicate in a professional and businesslike manner.
• Ability to work harmoniously with staff and the general public.

High school diploma or equivalent required. One year direct related experience required. Any combination of education or training which demonstrates possession of the required knowledge, skills and abilities.

Bilingual language skills a plus!

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Moderate dexterity of hands and fingers for calculator/computer work.
• Normal physical strength to handle routine office materials and tools lift and/or move up to 25 lbs.
• Moderate level - sitting for long periods of time.
• High level - close vision to computer monitor.
• Normal level of hearing for telephone and general communication.

SALARY: $36,298

Full-time/ 35 hours Monday - Friday, 8am-4pm

In Office

All responses must be received by 4:00pm, September 30, 2026