Assistant Banking Center Manager - Hyannis

Assistant Banking Center Manager - Hyannis 28

Job Category
:
Retail Banking

Requisition Number
: ASSIS
002935

Salary Grade
: 16R

Pay Range: $32.50 to $37.94 USD. The estimated range is the budgeted amount for this position; final offers are based on skill set, experience, location, qualifications, and other job-related factors.

The Assistant Banking Center Manager (ABCM) supervises the staff at a Cape Cod 5 Banking Center. Responsible for monitoring performance and operations, ensuring the highest level of customer care for Bank customers. As a trusted financial advisor, the ABCM will advise and deliver a full range of financial services to customers to meet their financial goals. As a member of the retail management team, the ABCM will provide exceptional care and support to staff in achieving their professional goals.

• Oversees, supervises, and mentors Banking Center staff for the day‑to‑day administration of job duties, including scheduling, communicating overall goals, operations, and coaching.
• Monitors and makes decisions based on management reports.
• Builds rapport with customers, greeting them by name, understanding account types and authority, responding promptly to correspondence and problem resolution, while displaying a caring attitude (GUEST philosophy).
• Provides backup to the Banking Center Manager.
• Delivers excellent customer care to customers for daily transactions, addressing inquiries, and resolving problems in accordance with Bank policies and procedures.
• Performs banking transactions including deposits, loan payments, verifying cash and endorsements, check cashing, money orders, and treasurer's check issuance and savings bond redemption.
• Completes all Banking Center opening and closing activities.
• Introduces and advises on the Bank's deposit and consumer loan products to proactively meet customer needs.
• Identifies customers' existing and prospective financial needs, refers to other business lines, and maintains a working knowledge of all product and service offerings.
• Discusses lending opportunities and assists customers in preparing loan applications for home equity loans and other consumer loans.
• Safeguards customer trust by upholding confidentiality.
• Complies with all required laws, regulations, policies, and procedures.
• Completes all assigned learning activities promptly.
• Participates actively in Banking Center meetings and one‑on‑one coaching sessions.
• Volunteer in community groups and events.
• Completes specialized training courses and certification programs as assigned and within allotted time frames.
• Performs additional duties as assigned.

• Bachelor’s degree preferred, or combination of secondary education and four years of progressive retail banking experience.
• Nationwide Mortgage Licensing System (NMLS) registration.
• Notary Public commission.
• Completion of Medallion signature guarantee training required.

• Three or more years of supervisory experience and proven leadership capabilities required, including minimum of one year retail banking supervisory experience.
• Conversant in all Bank business lines.
• Independent completion and mentoring of transactions and platform services.
• Execution of complex account openings and transactions independently.
• Supervision of staff at the RBI‑IV levels.
• Critical thinking, decision making, and problem‑solving skills.
• High level of judgement and decision‑making ability.
• Ability to fulfill open/close activities of the Banking Center.
• Prior customer relationship building experience.
• Supervisory aptitude.
• Management and leadership skills.
• Cybersecurity awareness to protect the digital environment, the Bank, and customers.

• Managerial Courage
• Technology Savviness/Digital Enthusiast
• Financial Comprehension
• Adaptability and Flexibility
• Eager and Agile Learner

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.