Practice Manager , Neurology Practice; Hyannis

Overview

Practice Manager 2, Neurology Practice (Hyannis) – Cape Cod Healthcare

Responsible for the management of all phases of office operations for the neurology practice, including fiscal oversight, staff and patient services.

• Prioritizes patient access to physicians, providers, and ancillary care services
• Serves as a conduit for bi-directional communication between physicians, providers, support team members, and management. Communicates frequently using team huddles, staff meetings, email communications, and other appropriate mediums
• Develop and define practice goals for operational and financial performance; prepare departmental budgets; develop and review monthly dashboard reports on key performance indicators; manage practice to meet and exceed targets
• Coordinate activities to ensure that practice operations conform to principles of excellent clinical care; create and monitor office systems that promote customer service and satisfaction
• Ensure customer service standards/scripts for all patient interactions; manage the messaging system and answering services
• Ensure both clinical and non-clinical staff follow standard processes and workflows for documentation and patient care; implement new standardized processes as required
• Review patient satisfaction results monthly and create action plans to maintain and improve patient care
• Manage practice systems and processes to improve patient access, servicing, and financial performance
• Assist physicians in reviewing productivity relative to goals and improving workflow or efficiency
• Ensure complete charge capture, prompt billing, and correction of any diagnosis or CPT coding issues
• Ensure complete collection of cash for patient-responsible charges at time of visit
• Participate in documentation training; analyze and improve systems to promote smooth patient flow and physician efficiency
• Liaison between clinicians, coding, and billing service to ensure accurate claim entry and reimbursement
• Maintain knowledge of HIPAA and Compliance requirements and oversee compliance for the practice
• Manage practice staff, including selection, training, scheduling, performance feedback, and annual evaluations; counsel employees and address conflicts
• Lead efforts to improve quality and performance measurement and improvement
• Oversee patient and medical records; ensure compliance with policies and acceptable medical record keeping practices
• Purchase equipment and materials for day-to-day operations; coordinate building maintenance; prepare pro forma statements as required
• Engage in continuous learning to stay current with best practices in medical practice management
• Prepare administrative and management reports and correspondence; conduct special projects and prepare reports for MACC leadership and senior management
• Oversee daily mail operations as appropriate
• All other duties as assigned

• Bachelor's Degree in Healthcare, Business, related field or equivalent years of experience
• Minimum 3–4 years of supervisory experience in a medical facility
• Master’s Degree preferred
• Experience with current office technology and proficiency with computer office applications (EMR/Health Records, MS Office, etc.)
• Experience with Process Improvement
• Medical terminology
• Strong communication and interpersonal skills

• Purpose of Position:
  Responsible for the management of all phases of office operations for multiple physician practices, including fiscal oversight, staff and patient services
• Schedule Details:
  Full-Time, Mon-Fri, occasional evenings, weekends, and holidays
• Organization:
  Medical Affiliates of Cape Cod
• Primary
  
  Location:
  
  Massachusetts-Hyannis
• Department: MAC-CCHC Neurology Practice

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Health Care Provider
• Industries:
  Hospitals and Health Care