Scheduling Representative; Per Diem

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Purpose of Position :
To provide patient scheduling services in a timely and efficient manner in accordance with department procedures.

• Schedules multiple services, and procedures, in the appropriate locations, collaboratively utilizing the resource staff schedule and available rooms. Room availability is determined by department managers.
• Liaison for MD offices, nursing departments, etc., receives all calls, assists with scheduling requests.
• Updates schedules for multiple departments. Prints and distributes schedule as requested and approved by manager.
• Distributes/mails out instructions for procedures, answers prep questions from referrers and/or patients.
• Confirms appointments by phone and/or letters along with distribution of prep directions, if necessary, and distributes information regarding ABN when appropriate.
• Produces and distributes necessary paperwork.
• Answers routine inquiries from clients, physicians, and other hospital personnel. Answers telephone calls in a courteous manner within a reasonable amount of time, within specific guidelines.
• Maintains appropriate department records and filing system to insure efficient retrieval of information. Photocopy/fax information as needed.
• Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information.
• Timely communication of unresolved issues to Manager or designee to facilitate timely interventions.
• Pre-register outpatient appointments, including Insurance Verification utilizing online eligibility tool.
• Explain and process payments from patients, which may include but not limited to co-pays, co-insurance, and deductibles.
• Follows department procedures related to securing payment information.
• Print and reconcile patient reports, as directed by manager or designee.
• Validate physician's order and/or requisition, for Medical Necessity, and proper / complete signatures.
• Perform other work related duties and activities as assigned or requested.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare’s commitment to CARES: compassion, accountability, respect, excellence and service.

• Ability to read, write and communicate in English.
• High School Diploma or GED.
• Two years recent experience (within the past 3 years) with patient registration, scheduling or billing in a Hospital, physician office or other related medical setting, OR a bachelor’s degree from an accredited institution.
• One year recent experience (within the past 3 years) working with third party payors including referrals preferred.
• Successful passage of Medical Terminology course OR…