Scheduling Access Specialist

Purpose of Position:

To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.

• Primary contact for patient access for patients and other departments.
• Maintains provider schedules to achieve productivity targets, patient access and provider flow.
• Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
• Manages the schedule during transition to new models of care when applicable.
• Monitors physician’s panel and contacts patients who are past due for appointments.
• Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
• Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.

• Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
  • Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
  • Reschedules patient appointments and extends patient schedules as necessary
  • Processes cancellations and no show appointments, and notifies clinician of change in schedule.
  • Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
• Maintains efficient flow of daily patient schedule and front office operations
  • Mail out new patient package when applicable
  • Confirms appointments within 24 hours
  • Liaison for existing and future patients seeking new and follow-up care appointments
  • Performs tasks as a receptionist and EMR Specialist as needed
  • Timely communication of unresolved issues to manager or designee to facilitate timely interventions
  • Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
  • Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
  • Maintains confidentiality regarding patient information in accordance to HIPAA regulations
  • Ability to float to other MACC practices when required
  • Perform other work-related duties and activities as assigned or requested

• Ability to read, write and communicate in English
• High school graduate or equivalent
  • At least one (1) year of experience with medical scheduling preferred
  • At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
  • Demonstrated excellence in providing customer service
  • Strong communication and interpersonal skills
  • Medical terminology knowledge preferred
  • Typing skills at 30 WPM preferred

40 Hours Per Week, Monday-Friday, 8a-4p, No Weekends & No Holidays.

Organization : Medical Affiliates of Cape Cod

Primary Location : Massachusetts-Hyannis

Department : MAC-Corporate MACC General

Annual/Hourly: Hourly

Hiring Pay Range: 22.79 - 26.74