Communications Specialist (Interpreter

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Job Description - Communications Specialist (Interpreter)

Job Description

Communications Specialist (Interpreter) - ( )

Purpose of Position :
Facilitates effective communications services and communication between clinicians and patients and facilities within Cape Cod Healthcare for whom English is not the primary language.

Description :

• Under the direction of the manager, the incumbent serves as a medical interpreter for patients and staff and supports the operations of the department, in the consecutive, simultaneous, and sight translation modes.
• Provides consecutive interpretation face to face, over the phone, and by video in all clinical settings, in line with national interpreter standards of practice and code of ethics.
• Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA and NCIHC Standards of Practice, and the Code of Ethics
• Assists department with on-the-job training and mentoring of interpreter internships.
• Responds and schedules requests for interpreters and effective communications services.
• Helps facilitate successful delivery of services to linguistically diverse consumers.
• Provides interpreting services between patients and clinicians during in-person and tele-interpreting, both written and orally.
• Acts as a liaison between staff and patients within Cape Cod Healthcare entities.
• Ability to accurately translate and edit written documents for all facilities. Strong writing skills and understanding of translation process
• Arranges for interpreter services for patients and assists with the coordination of translation needs, as necessary, including the use of the language lines and video units.
• Assists with marketing and community outreach activities.
• Selects appropriate mode of interpretation for each situation. Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes.
• Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
• Picks up cues from encounter participants regarding level of understanding and/or need for clarification
• Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.
• Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
• Avoids generalizations and stereotyping.
• Projects positive attitude about the department and the hospital, and offers services to ensure positive experience.
• Works as a team with colleagues and providers
• Addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed
• Organizational skills:
  
  - works well under pressure to manage stressful situations - flexible to meet scheduling needs and handle…