Market Financial Center Manager - MA Southeast Market

Overview

This role supports a cluster of financial centers in designated markets, acting as a backup financial center manager and market-level resource. The objective is to ensure operational excellence and a client-centric risk culture across all centers in the market.

• Act as backup financial center leader within a market.
• Manage client traffic, engage and route clients, and foster client retention.
• Lead business results through formalized management routines and coaching.
• Create a world-class client experience environment.
• Implement and manage market-level initiatives prescribed by market leaders.
• Drive operational excellence across all centers.

• Opportunity & Inclusion Champion: foster an inclusive team culture.
• Manager of Process & Data: uphold process knowledge, data-driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: deliver clear, concise messages that motivate and connect contributions to business results.
• Risk Manager: lead and encourage the identification, escalation and resolution of potential risks.
• People Manager & Coach: develop team members through coaching and feedback.
• Financial Steward: manage expenses and demonstrate an owner’s mindset.
• Enterprise Talent Leader: recruit, onboard and develop talent, supporting mobility for career growth.
• Driver of Business Outcomes: deliver results through effective team management, structure, and routines.

• Minimum of one year of leadership experience (coaching, training, motivating a work team).
• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.
• Proven customer service skills and ability to resolve problems independently or appropriately escalated.
• Strong financial and business acumen, including experience leading managers and interpreting financial reports to drive profitability.
• Record of balancing risk and making sound decisions while achieving business goals.
• Strong interpersonal skills – ability to engage others, convey sincere interest in building/deepening relationships and provide personalized service.
• Strong organizational skills – ability to manage multiple responsibilities, prioritize and delegate while delivering results.
• Strong communication skills, including verbal, non-verbal, written and presentation, and active listening.
• Proficiency in computer skills and professional programs (e.g., Microsoft Office).
• Must be able to work weekends and/or extended hours and travel to any financial center within the defined market.

• One year of management experience, including hiring, coaching and developing direct reports.
• Experience in Consumer banking/financial services, mortgage, retail and/or hospitality.
• Bachelor’s Degree in a related field.
• Bilingual (fluent verbal and written).

High School Diploma / GED / Secondary School or equivalent.

1st shift (United States of America). Hours per week: 40.

$72,000.00 – $90,300.00 annualized salary, determined based on experience, education and skill set. Base salary only; not incentive eligible.

Benefits eligible. Includes industry-leading benefits, paid time off, and resources to support employees’ well-being.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.