Enterprise Client Care Leader
Job in
Hyannis, Barnstable County, Massachusetts, 02601, USA
Listed on 2026-08-29
Listing for:
Fidelity Cooperative Bank
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Job Description & How to Apply Below
Mutual Bancorp seeks an Associate Director, Client Care to lead enterprise contact center operations, advancing client experience and risk management across its subsidiaries. The role reports to the Managing Director, Retail Services and drives standardized operations, technology optimization, and enterprise service standards.
Responsibilities include overseeing workforce strategy, performance metrics, and collaboration with Retail Banking leadership to align processes, messaging, and client
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