Director, Client Care
Job in
Hyannis, Barnstable County, Massachusetts, 02601, USA
Listed on 2026-08-29
Listing for:
Fidelity Bank
Full Time
position Listed on 2026-08-29
Job specializations:
-
Management
Job Description & How to Apply Below
Mutual Bancorp is seeking an Associate Director, Client Care to lead and standardize the bank's enterprise contact centers across its subsidiaries. You will drive client experience, operational excellence, and governance in a complex, multi-site environment with a focus on technology alignment and performance management.
The role partners with senior leadership to evolve contact center strategy, owning execution, and acting as the business owner for contact center technology while ensuring
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