Return Specialist

Overview

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you re stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful. Why You’ll Love Working at BJ’s:
At BJ’s Wholesale Club, our team members are at the heart of everything we do. We offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. When you grow, we grow.

Here’s just some of what you can look forward to:

• Weekly Pay:
  Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships:
  Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off:
  Vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable
  
  Health Benefits:
  
  Three medical plans, optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan:
  After-tax payroll deductions to purchase BJ’s common stock at a discount.
• Eligibility requirements vary by position.

In accordance with Pay Transparency requirements, the following represents a good faith estimate of compensation: the pay range for this position is $16.75 - $20.10. Actual salaries vary by location, education, experience, and qualifications.

Responsible for supporting an exceptional member shopping experience by processing and sorting damaged or defective and/or returned merchandise, reducing salvage, obtaining return authorizations from vendors and re-wrapping sellable merchandise.

• Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance.
• Strive for flawless execution and hold yourselves accountable.
• Act with honesty and integrity and lead with the member in mind to address all concerns and escalate as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, collaborate respectfully, and work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly and positive attitude.

• Deliver service excellence through all points of contact.
• Resolve and de-escalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards
• Greet, Anticipate, Appreciate (GAA)
• Fast, Friendly Full, Fresh, Clean

• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD
  - Grand opening look daily
• All items stocked and promotional plans executed
• Maintain visible accurate signage
• Clean and organized, inside and out

• Understand how to access and read production and/or financial performance reporting for your department
• See the connection between consistent execution and the positive impact on the business

• Works with speed and accuracy to facilitate organized processes. Accurately processes damaged or defective merchandise by following appropriate salvage, donation, vendor return, reverse logistic, hazardous waste and destroy procedures.
• Obtains return authorizations from vendors, processes vendor chargebacks, and packages and ships merchandise returns based on vendor return policies.
• Maintains the correct stock / inventory status for all damaged, defective and returned merchandise.
• Assesses breakage logs associated with leaking, spoiled and broken merchandise and processes merchandise out of inventory. Processes freezer and dairy damages.
• Understands the company’s community / donation programs and administers salvage and donation merchandise orders.
• Conduct daily club safety walks, escalate findings to Asset Protection Supervisor
• Supports Inventory…