Retail Cosmetics Brand Expert - Origins, Cape Cod

Retail Cosmetics Brand Expert
- Origins, Cape Cod
- Full Time

Be part of an amazing story. Macy’s is more than just a store. We’re a story that has captured the hearts and minds of America for more than 160 years. A story about innovation and tradition, inspiring stores and irresistible products, the Macy’s 4th of July Fireworks, and the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

Those stories are part of what makes this a special place to work.

As a Beauty Brand Expert at Macy’s, you are the go‑to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast—creating personalized routines, demonstrating new trends, and helping customers look and feel their best. In this role you inspire teamwork, coach fellow Beauty Advisors, and lead by example through exceptional service and product knowledge.

You foster customer loyalty, build relationships through clienteling, and execute brand strategies, events, and training in collaboration with store leadership and vendor partners. With a deep understanding of your brand and strong business acumen, you analyze sales data, identify opportunities, and deliver results in a fast‑paced, goal‑driven environment.

• Every day starts with a positive example of enthusiasm and professionalism.
• You lead through action—welcoming customers with genuine hospitality, eye contact, and personal conversation that builds lasting relationships.
• You maintain a shoppable space by ensuring testers are clean, signage and pricing are current, and displays reflect brand standards.
• You help the team finish strong—reminding them to share loyalty benefits, ensuring customers leave with everything they need, and ending each interaction with a sincere thank‑you.
• You model collaboration, honesty, and care, supporting peers so the whole team can better serve customers and communities.
• You strive for excellence, continuously improving, achieving sales goals, and learning from each other to deliver individual and store results.

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow‑up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in‑store and vendor‑led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer‑first manner.
• Stay informed on new launches, best‑sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast‑paced environment with strong attention to detail.
• Demonstrate sound judgment and a passion for the beauty industry.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.

• Understand and communicate effectively with customers, co‑workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

• Talk, lift, constantly move, stand, and reach with arms and hands.
• Stand for at least two consecutive hours; lift at least 25 lb.; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Require close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and technology, including handheld equipment, cash register, and ability to process registers.

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive…