Team Lead, Retail

Store #: 000472 Lens Crafters | Position:
Full-Time

The Team Lead creates exceptional value for customers and patients by delivering outstanding customer service and ensuring satisfaction. The role supports store success by managing key optical and lab processes (if applicable) and maintaining systems to achieve exceptional results.

While working in Retail:

• Ensure the Lens Crafters team provides unsurpassed customer service.
• Act proactively and solution‑driven with accurate execution and product knowledge.
• Assist customers with selections, provide recommendations, and support sales associates.
• Serve as a responsible alternate store key holder.

While working in Lab (if applicable):

• Custom‑fit glasses and precisely place prescriptions in lenses.
• Collaborate with associates to strengthen knowledge, skills, and certification related to lens and lab technology.
• Ensure finished eyewear meets optical standards and customer requirements.
• Create a safe working environment for all and demonstrate safe work practices.
• Maintain basic operation, cleaning, and ongoing maintenance of lab tools and systems.

• HS diploma or GED.
• Strong optical and retail experience.
• Knowledge of current optical theory and merchandise.
• Strong communication and listening skills.
• Strong interpersonal skills.
• Basic math proficiency.
• Sales skills.
• Problem‑solving ability.
• Familiarity with cash registers, computers, and calculators.
• Leadership and training experience.
• Edge and mounting experience.
• Basic optics knowledge and optical measurement experience.

• State licensure (if applicable) and/or ABO certification in non‑licensed states.
• Lens Crafters Final Eyewear Inspector certification.
• Lens Crafters Quality, Fitting & Adjusting Program certification.
• Experience with optical machinery/instruments.
• Customer service experience.
• Accu Fit Digital Measurement System certification.
• Knowledge of current store merchandise and lens options.

Pay Range: $19.25–$32.75 per hour. Eligible for a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and employee discounts.

Essilor Luxottica complies with all applicable laws related to the application and hiring process. We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, protected status, or any other characteristic protected by law. Native Americans in the U.S. receive preference in accordance with Tribal Law.