Economic Assistance Supervisor - Hyannis

Economic Assistance Supervisor - Hyannis (2600045R)

The Department of Transitional Assistance (DTA) is seeking qualified applicants for the position of Economic Assistance Supervisor. Our ideal candidate will provide daily supervision to the Economic Assistance unit in the performance of all tasks related to Transitional Aid to Families with Dependent Children (TAFDC), Emergency Aid to the Elderly, Disabled and Children (EAEDC) and employment services, while ensuring that all staff are motivated and empowered.

• Ensure a high level of customer service is always maintained.
• Assist in overseeing and managing service delivery needs in the office, including, but not limited to the waiting room.
• Ensure the unit performs effectively and develop techniques for the improvement of the unit’s performance in areas where improvement is necessary.
• Ensure the unit achieves, maintains, and improves accuracy levels in determining initial and/or ongoing eligibility for the Economic Assistance program.
• Ensure the completion of case maintenance activities are accurate and timely.
• Conduct professional performance evaluations for all unit staff.
• Complete supervisory administrative responsibilities in an accurate and timely manner.
• Provide effective training for staff as required.
• Provide direct client services as necessary and appropriate.
• Ensure the unit assists in the development of employment plans and that follow‑up on referrals to service providers, employers and resources are completed.

First consideration will be given to those applicants that apply within the first 14 days.

• Required
  
  Work Experience:
  
  At least five years of full‑time, or equivalent part‑time, professional experience in social work or social casework, claims adjudication, job placement, recruitment, employment counseling, vocational or rehabilitation counseling, credit investigation, educational counseling, legal advocacy, or legal counseling. For second‑level supervisory positions, at least one year of this experience must have been in a supervisory capacity.
• Substitutions: A Bachelor’s or higher degree may be substituted for two years of required non‑supervisory experience on the basis of two years of education for one year of experience. One year of education equals 30 semester hours. Education toward a degree will be prorated on the basis of the proportion of the requirements actually completed. No substitutions will be permitted for the required supervisory or managerial experience.
• Licenses:
  Employees who elect to use a motor vehicle for travel must have a current and valid Massachusetts Motor Vehicle Operator’s license or the equivalent from another state.

• Demonstrated knowledge of and ability to supervise, including but not limited to planning, organizing, assigning and coordinating work according to the nature of the job to be accomplished, the capabilities of subordinates, and available resources.
• Capacity to read, interpret, apply and explain the provisions of the laws, rules, and regulations governing agency operations and assigned unit activities.
• Ability to read, interpret and apply Federal, State and local social service programs, laws, statutes and regulations that affect eligibility for financial assistance.
• Experience gathering and assembling items of information in accordance with established procedures; through interviewing and observing individuals and by examining records and documents.
• Understanding of referral sources available for providing services to clients, including available community support and social service resources.
• Demonstrated understanding of the social and economic problems of the diverse client population and the related impact on employability and self‑sufficiency.
• Skill in the use of the principles and methods of employment counseling and employment placement.
• Proficient with Microsoft Office products including Word, Excel and Outlook.

• Must be highly self‑motivated.
• Ability to manage, motivate and encourage staff.
• Proven ability to communicate effectively orally and in writing.
• Ability to assess and prioritize tasks, as well as plan…