Program Reviewer

Come join our team!

Prince George’s County Government provides a dynamic and inclusive workplace where employees can thrive, learn, and grow across its 30 diverse agencies, all dedicated to serving the County’s residents with essential resources and services. Nestled just minutes away from Washington, DC, Prince George's County combines urban vibrancy with serene surroundings, offering an ideal setting to live, work, and enjoy life.

Applicant Limit Notice:
Please be advised that applications for this position will be capped at a maximum of 100 submissions. Once this threshold has been reached, the posting will close, and no further applications will be accepted. We encourage interested candidates to apply promptly to ensure consideration.

This position is limited term grant funded (LTGF). Positions designated as limited-term grant-funded are temporary in nature and the employment period is contingent upon the grant’s continued funding availability.

This position does offer benefits.

The contractor performs the services set forth below under the general direction and supervision of the Prince George’s County Department of Social Services, Community Services Division. This position is located in Energy Assistance Services, which provides prevention and intervention services to individuals and families in need of assistance with their utilities and weatherization. The contractor shall serve as Program Reviewer and is responsible for the day-to‑day oversight of the Energy Assistance Application process and other program objectives.

Duties include, but are not limited to the following:

• Review incoming Energy Applications to establish documentation set forth by the Office of Home Energy Programs (OHEP) operations manual.
• Follow case management policies and procedures and ensure all case records are maintained in accordance with federal, state, county, and departmental standards.
• Maintain the set program goal of 15 new cases completed per day.
• Interview county residents using standards and controls set by the program objectives and monitor resident progress.
• Manage the case management process by following up on previous cases, answering customers’ calls, text, and emails.
• Monitor to ensure families receive the services they need and for which they are eligible.
• Prepare and review daily, weekly, and monthly desk reports.
• Adhere to agency standards of excellent customer service.
• Attend training necessary to become proficient in the management of the Office of Home Energy Programs (OHEP) and update data on program participant service records accurately and in a timely manner.
• Develop and maintain partnerships with key community and organizational groups.
• Develop cooperative and professional relationships with co-workers and other CDS employees.
• Accomplish skills working with vendor log on, including CARE/MABS;
  Pepco, Washington Gas, Work Number, SVE, and the agency’s scanning devices.
• Other duties as assigned.

• High school diploma or G.E.D. certificate.

425 Brightseat Rd, Landover, MD 20785, USA

Upon selection, the candidate must:

• Meet all training and performance standards and demonstrate proficiency as required by the agency.
• Wear and use agency protective apparel and equipment in the performance of their assigned duties, if applicable.
• Successfully pass preemployment checks which may include reference checks, background investigations, and drug screenings, where applicable.
• Be willing and able to serve as an essential employee. Essential employees are expected to report during standard or non-standard hours as operations necessitate, or during emergencies. Essential employees are expected to report or remain at work when other County employees are granted Administrative Leave.