Specialist III Process Standards & Training

Category/Area of Expertise: Merchandising Marketing Support

Job Requisition: 536022

Address: USA-MD-Hyattsville-8301 Professional Place Ste
115

Store Code: Continuous Improvement & Training (5139306)

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands – Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.

The Specialist III Process, Standards & Training is responsible for the development, communication, and publishing of commercial technical/functional training programs. They will manage commercial associate training completion and communicate training metrics to commercial leadership. This position is responsible for onboarding associates new to role across the commercial organization. This includes working with hiring managers, meeting frequently with associates, reviewing training plans and managing their skill development specific to their role, and partnering across the commercial organization on projects related to company initiatives.

This includes the development of training programs and communicating across the commercial organization.

This role provides subject matter expertise to the business in the areas of change management, training, and training content management resulting in meaningful improvements. This includes partnering with leaders at many different levels across the Ahold Delhaize USA (ADUSA) brands on high-priority projects. This position acts as a connector between competency development, onboarding, process standards, and cross-brand support, providing deep subject-matter expertise, including leading aspects of content governance, owning cross-functional training projects, and ensuring the integration of SOPs, training materials, and process updates across ADUSA brands.

• Our flexible/ hybrid work schedule includes 3 in-person days at one of our core locations and 2 remote days. Our core office location include Hyattsville, MD

• Develop and maintain role specific training plans, processes, and standards for assigned areas. This includes role-specific manuals and other relevant training programs and resources.
• Make enhancements to course content as needed to improve the learner's experience.
• Develop courseware, to include Interactive multimedia instruction that resonates with adult learners.
• Ensure alignment and adherence to control guidelines for all training programs, processes, standards, and resources developed, including leading readiness planning for major process or system changes, ensuring impacted roles receive appropriate training, tools, and documentation.
• Lead governance of training content, including version control, cross-brand content alignment, and integration with enterprise competency models.
• Serve as the primary process documentation lead for assigned functional areas, guiding SOP development, standard updates, and process mapping.
• Maintain SharePoint sites, Knowledge Center, and other documentation repositories.
• Translate complex commercial concepts into easily understandable language & drive continuous improvement on processes, learning resources, and associate engagement. Writing/communication style to target commercial level associates.
• Support the development and execution of all training events providing logistical, process and documentation support to facilitate business subject matter experts.
• Manage the onboarding learning and process for associates new to role. This includes facilitating conversations between…