Associate Service Center Admin

Corporate Associate

Born in the DMV, Giant Food has proudly served our communities for over 90 years. From our first store on Georgia Avenue to becoming the #1 grocer in the Baltimore-Washington area, we've stayed rooted in what matters most-our people and our neighborhoods. Today, we operate more than 160 stores across D.C., Maryland, Virginia, and Delaware, continuing our mission to be the most trusted and loved local food retailer.

At Giant, our purpose goes beyond the aisles. We actively partner with community organizations to enrich the lives of our neighbors and create meaningful impact where we live and work. When you join Giant, you become part of a culture built on three core commitments:
Grow, Care, and Belong.

Do you enjoy bringing order to busy workdays and helping your teammates stay on track? As a Corporate Associate, you keep work organized and moving. You'll partner closely with others, solve everyday challenges and provide the support teams need to stay organized and get results.

Position Summary:

Act as a first point of contact for all associate HR-related phone or self-ticketing inquiries while maintaining a high degree of confidentiality. Record all interactions in the case management system, resolve, record resolution, and close case. Forward all interactions requiring research or more in-depth analysis/response to subject matter experts. Use all navigational tools provided to find answers and inform Supervisor of missing, inaccurate or confusing documentation.

Work toward continuous improvement and skills building.

What You Will Do:

• Grow Our People
• Obsess Over Customers
• Win Together
• Operational Excellence

What You Will Bring:

• High school diploma and 2-3 years' experience working in an office environment
• Experience in delivery of customer service
• Experience in HR and payroll processes and procedures
• Experience in a customer service call center preferably
• Intermediate MS Office skills
• Excellent listening and telephone skills
• Ability to ask relevant questions, clarify incomplete information and summarize key points
• Good data entry skills with a high attention to detail to provide accurate information
• Able to manage multiple priorities on an ongoing basis