Card Services Manager - Library of Congress FCU

Card Services Manager - Library of Congress FCU

Published: March 12, 2026

Type: Full Time

• Education:
  
  High School diploma or equivalent required. Bachelor’s degree in finance or business administration preferred.
• Experience:
  
  Previous financial experience in card operations management or payment systems area highly desired. Minimum of 3 to 5 years of experience in financial services, specifically in card operations or fraud management, with at least 2 years in a supervisory capacity.

• Strong analytical, leadership, and communication skills.
• Demonstrated ability to work effectively with staff and members.
• Excellent communication, problem-solving, and organizational abilities.
• High level of integrity and attention to detail.

Physical Demands:
While performing the duties of this job, the employee is regularly required to use the hands to finger, handle, or feel/discern objects, tools, or controls, such as, but not limited to: cash and 10‑key calculator. The employee is also required to talk and hear and is frequently required to stand, walk, sit and reach with hands and arms. The employee must occasionally lift, and/or move up to 40 pounds.

Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment:
Office environment within a secure office setting. The noise level in the work environment is usually moderate. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Location: Hyattsville, Maryland

This position ensures member satisfaction while complying with complex financial regulations by managing the daily card processing, settlement, new card issuing, and reconciliation of general ledger accounts. Key areas of responsibility include detecting and mitigating fraud, ensuring security of data, and monitoring industry trends. This position is the primary liaison with third‑party processors, networks and reward providers. Maintains department compliance with state and federal regulations including NACHA rules and the Bank Secrecy Act (BSA).

The Card Services Manager recruits, trains and mentors the card services team, setting performance goals and conducting regular performance reviews while monitoring results. Ensures a trained, motivated and professional staff maintaining positive member relations.