Medical Support Assistant; Advanced

The incumbent will serve as the Advanced Medical Support Assistant for the Community Care department whose purpose is to provide a high level of administrative and clerical support in the application of Non-VA healthcare related services provided by the Washington DC VA Medical Center. This is a complex position that requires the AMSA to have a comprehensive and working knowledge of both Community Care and VA regulations in addition to policies, and procedures of varied administrative functions.

The work of an Advanced Medical Support Assistant (AMSA) includes functions such as serving as an initial point of contact for the units, clinics, patient, call centers, to include, but not limited to, scheduling patient appointments, tracking, reviewing, and responding to electronic orders, consults, and other elements in the electronic medical record and medical systems. This series includes work that requires a practical knowledge of computerized data entry, information processing systems and software related to patient care, the healthcare system's organization and services, basic rules and regulations governing visitors and patient treatment, knowledge of standard procedures, utilizing medical records, and medical terminology.

Duties may include but are not limited to:

CRITICAL Shortage LIST OIG: 38 U.S.C. 7412 waives the requirement to apply Veterans' preference to external applicants for appointments made during the fiscal year to hybrid title 38 occupations among those reported to have the largest staffing shortages.

RESUME REQUIREMENTS:
Your resume MUST include the following information: