Medical Scheduler

Medical Scheduler – Hyattsville, MD

We are seeking a Medical Scheduler to work in a hybrid model following a two‑week on‑site training period. The role is non‑patient facing and involves a high‑volume call center.

• Schedule appointments (8:00 AM–4:30 PM) using IDX, Open Space, Med Connect, and SharePoint systems.
• Handle 50–70 calls per day, completing call processing efficiently while monitoring call volumes.
• Cross‑sell multiple locations and physicians per protocol.
• Use Centricity Business, Centricity EMR, and other Contact Center applications to assist callers.
• Demonstrate inquiry, empathy, courtesy, and respect during customer communication.
• Close the loop and follow up between internal and external customer groups in a timely manner.
• Facilitate new patient registration and update current registrations.
• Maintain protocol knowledge and skill set for scheduling across multiple subspecialties or locations, meeting accuracy goals.
• Participate in multidisciplinary quality and service improvement teams, committees, and community outreach.
• Attend physician practice meetings, training with physician secretaries, regular staff meetings, and other classes as directed.
• Review emails daily and keep up‑to‑date on protocol and Contact Center changes.
• Respond to telephone inquiries from patients, physicians, employees, and other callers regarding appointments, referrals, and provider messages.
• Utilize physician protocols to schedule appointments for subspecialties or locations, meeting Contact Center performance goals.
• Work Monday through Friday, 8:00 AM–5:00 PM.

• 2–4 years of medical scheduling, medical front desk, patient service coordinator, or related experience.
• Strong customer service skills.
• Comfortable using various systems and Microsoft Office.
• Ability to work on the phone consistently.

• Extremely strong empathy and customer service orientation.
• Experience in call center, hospitality, entry‑level, or medical PSC/front‑desk roles is welcomed.
• Attendance and punctuality are essential.

Contract to Hire position based in Hyattsville, MD.

Pay: $18.00–$23.00 per hour.

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
• Life Insurance (voluntary life & AD&D for employee and dependents)
• Short‑ and long‑term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, vacation, or sick leave)

February 25, 2026.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.