Field Technician
Job in
Hyattsville, Prince George's County, Maryland, 20780, USA
Listed on 2026-06-26
Listing for:
AllianceIT Inc
Full Time
position Listed on 2026-06-26
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Skills:
Active Directory (AD), Computer Hardware, Software Installations, Technical Support, Virtual Private Networks (VPNs)
- Provide outstanding customer support assistance via phone and email in Windows 10/11.
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume work environment and the main CDC campus.
- Utilize solid MS Office 365 Outlook Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices.
- IT related experience troubleshooting hardware and software, and connectivity issues.
- IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 11/Office 365.
- Familiarity with a high paced SLA driven environment.
- Experience configuring MAC desktops and Laptops; experienced troubleshooting general networking, wireless, and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
- Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac.
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