Field Support Services, Associate

Field Support Services, Associate

Computer Technologies Consultants (CTC, Inc.) is seeking a Field Support Services, Associate to join our dynamic team on a US Navy Enterprise Networks program in Landover, MD.

With offices in Washington DC and San Diego, CA, CTC is a leading technology company providing lifecycle IT, data analytics, cloud managed hosting services, agile software development, Dev Ops, Test Automation, Cyber Security, and infrastructure solutions. Additionally, we provide Professional Talent Acquisition Services as we proudly support the unique needs of U.S. Defense, Intelligence, and Federal Civilian agencies as well as Fortune 1000 companies.

Why Should You Be Interested?

• Competitive pay and comprehensive benefits
• Certified Small Business with room for growth
• Long term and stable contract

Position Title :
Field Support Services, Associate

Position Location :
This position is onsite in Landover, MD.

Daily Responsibilities :

• Provides expert and second-tier technical support and analysis to field engineers and technicians.
• Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
• Tests, trains, and fields support to customers regarding technical aspects of designated systems and services.
• Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
• Maintains network stability through advanced troubleshooting, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
• Provides training to customers. Travel is frequent and work is generally performed at the customer site.
• Partners with developers and engineers to reduce reoccurring incidents.
• Answers questions about installation, operation, configuration, customization and usage of designated systems and services.

Qualifications :

• 0 years with BS/BA; 4 years no degree
• An Active/Current Top Secret/SCI security clearance.
• Bachelor's degree and no years of experience;
  Master's degree and no years of experience;
  High School Diploma/GED and four (4+) years of relevant experience
• Possess knowledge of designated systems.
• Willingness to work outside of normal work hours
• Ability and willingness to travel up to 50% (CONUS and OCONUS)

Required Clearance :

• TOP SECRET / SCI

Pay Information

Pay Rate: $100k+

Please note:

This range is based on our market pay structures. However, individual salaries are determined by a variety of factors including, but not limited to: business considerations, local market conditions, and internal equity, as well as candidate qualifications, such as skills, education, and experience.

Benefits/Perks

• 401(k) matching
• Accident and Hospital Indemnity Insurance
• Dental Insurance
• Disability Insurance
• Employee Referral Bonus Program
• Employee Assistance Plan
• Flexible spending account
• Health insurance
• Life insurance (Term and Universal Life w/Long Term Care benefits)
• Paid time off (Vacation, Sick leave, and 11 Federal Holidays)
• Professional development assistance/Tuition reimbursement Program
• Profit Sharing Retirement Program
• Vision insurance

Computer Technologies Consultants, Inc. is an Equal Opportunity Employer that provides employment opportunities for all qualified applicants without regard to race, color, religion, gender identity and/or expression, sexual orientation, age, mental or sensory differing abilities, protected veteran status, sex, national origin, or any other characteristic protected by applicable law. Computer Technologies Consultants, Inc. is devoted to diversity, equity, and inclusion.