IT Field Support

Duration
: 6+ months
Location
:

Hyattsville, MD
Provide high-touch technology support to senior executives and board members across multiple brands and entities. Diagnose complex IT issues, deliver timely solutions, and coordinate cross-functional technology improvements that minimize business disruption and improve executive productivity.
Requirements:

• Identify, troubleshoot and analyze complex business IT problems for our Senior Executives across all brands and
• entities
• Propose and execute solutions for Executives based on need and functionality
• Coordinate, conduct, and lead meetings to drive solutions from IT as it relates to issues impacting our Executives
• Liaise with vendor partners, business users, IT programmers and IT Service owners regarding solutions for
• meetings, new technology and enhancements to existing technology as it relates to the needs of our Executive partners
• Provide immediate onsite support for offsite meetings and sponsored events
• Exercise judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions
• Resolve technical issues quickly and effectively to reduce impact to the business
• Coordinate with other IT staff and users to identify the need for new systems and/or recommend enhancements to improve IT operations
• Perform data analysis on trends in specific platforms for process improvement
• Complete reviews, trending analysis, develop action plans, and take action on resolving chronic incidents
• Communicate / interface with other IT associates to improve IT systems to keep up with demand from our Executive users need for immediate data
• Prepare reports, and/or present findings to IT Leadership
• Travel to multiple locations to support our various geographically located Executives, including home visits for the highest level Executives and Board Members

• Diagnose complex business IT issues for senior executives across brands and entities to restore reliable technology functionality.
• Execute technology solutions based on executive needs and platform capabilities to resolve issues efficiently.
• Lead cross-functional meetings with IT teams, business users, vendors, programmers, and service owners to drive issues through resolution.
• Deliver immediate onsite technology support for offsite executive meetings, sponsored events, geographically distributed locations, and executive home visits.
• Analyze platform trends, chronic incidents, and operational data to identify recurring issues and develop corrective action plans.
• Coordinate with IT staff and business users to identify new system needs and recommend enhancements that improve IT operations.
• Prepare reports and present findings to IT leadership to support technology decisions and process improvements.
• Communicate technology issues, solutions, and priorities across IT teams to support executive demand for timely data and services.
• Apply established practices and policies to select appropriate troubleshooting methods while independently driving mid-to-large initiatives from concept through closure.