Job Description & How to Apply Below
Community Desk & Operations Manager
Experience:
1–3 Years
Location:
Hyderabad (Ameerpet and Gachibowli)
Company Name: WELLWORK WORK SPACES PVT LTD
Job Summary
We are looking for a dynamic and customer-focused Community Desk & Operations Manager to oversee daily operations, ensure excellent client experience, and maintain smooth functioning of the workspace. The ideal candidate should have prior experience in co-working or real estate operations, strong communication skills, and the ability to handle multiple responsibilities efficiently.
Key Responsibilities
1. Front Desk & Community Management
- Serve as the first point of contact for members, visitors, and clients.
- Manage front desk operations including check-ins, inquiry handling, and office tours to support sales team.
- Build strong relationships with members to enhance satisfaction and retention.
- Address member queries and escalate issues as required.
2. Operations & Facility Management
- Oversee daily operational activities to ensure smooth functioning of the workspace.
- Coordinate with housekeeping, security, and maintenance teams for timely service delivery.
- Conduct regular walkthroughs to ensure hygiene, safety, and infrastructure upkeep.
- Monitor inventory of office supplies, pantry, stationery, and raise purchase requests.
3. Space Management & Client Coordination
- Assist in seating planning, desk allocation, and managing occupancy levels.
- Coordinate with sales and leasing teams for client onboarding and office setup.
- Support in organizing events, managing boardroom and meeting room credits, printer credits, access cards, and assisting with community engagement activities.
4. Administration & Compliance
- Maintain documentation, attendance records, visitor logs, and daily reports.
- Ensure compliance with company SOPs, policies, and property guidelines.
- Handle vendor coordination, AMC schedules, and service follow-ups.
5. Billing & Support
- Support in invoicing, collections follow-up, and petty cash management.
- Assist in creating MIS reports, operational trackers, and monthly summaries.
Skills & Competencies
- Excellent communication and interpersonal skills.
- Strong customer service orientation.
- Ability to multitask and handle operations independently.
- Proficient with MS Office, CRM tools, and administrative software.
- Problem-solving mindset with attention to detail.
Qualifications
- Bachelor’s and Master degree.
- 1–3 years of experience in co-working spaces, serviced offices, or real estate operations.
- Experience in front office, community management, or facility coordination preferred.
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