Manager, Faculty and Research

Job Purpose
The Manager, Faculty Development Office is responsible for ensuring a high-quality, professional, and consistent faculty experience from recruitment and onboarding through engagement and exit.
The role provides managerial leadership to Faculty Associates, drives operational excellence, ensures timely and compliant execution of faculty-related processes, and serves as a key coordination point across internal stakeholders. The Manager is accountable for service quality, stakeholder satisfaction, escalation management, and continuous improvement of faculty-facing operations, working closely with the Associate Director – Faculty Development.

Job Outline
The job holder is responsible for managing end-to-end faculty support operations, including faculty recruitment, onboarding, engagement, and exit processes.
Ensure structured and consistent onboarding of new faculty, including coordination with HR, IT, accommodation, office setup, communication, and internal announcements.
Act as the primary escalation point for faculty-related operational matters, ensuring timely resolution and high service standards.
Oversee research-related events, RA/RI hiring and Faculty Associate performance and development
Oversee, and
Support AD – F&R with Annual reviews, faculty meetings, policy documentation, and graduation-related support to ensure seamless operations and a high-quality faculty experience.

Job Specification
Knowledge / Education

Bachelor’s or Master’s degree in Management, Administration, Education, or related field
Specific Skills
Strong IT proficiency
Advanced MS Office skills (especially Excel)
Problem-solving ability
Strong communication and interpersonal skills
Multitasking and time management skills
Attention to detail
Team management and leadership
Networking and relationship-building skills
Formal/business writing proficiency

Desirable Experience

5–7 years in academic administration, faculty management, Team coordination. Experience in higher education preferred.
Exposure to working with cross-functional and diverse teams.

Job Interface/Relationships:
Internal

Faculty Development staff, Permanent and Faculty members in different areas, senior administrative members, IT, LRC, Finance, Commercials, Operations, and HR

External
Visiting Faculty members, Job talk candidates, Guest from Industries, seminar speakers and vendors, and other academic institutions.

Key Responsibilities and % Time Spent
Faculty Experience (Onboarding to Exit) - 30%
Operational Support - 30%
RA/RI Hiring - 20%
Other Departmental Activities - 20%
Total Time Spent on all Responsibilities - 100%

KRA
Faculty Experience
(Onboarding to Exit)
KPI

• Serve as primary liaison for new faculty queries.

• Send welcome emails and coordinate IT, accommodation, HR formalities, office setup, and group mailing lists.

• Collect info for internal announcements, coordinate arrival logistics, and plan initial meetings.
Visa/FRRO coordination, school info for families, etc.
Organize a structured one-day orientation—venue, catering, scheduling, HOD presentations, leadership availability, feedback collection.
Coordinate HR exit processes, send exit announcement
Measure
Faculty onboarding, orientation, support, and exit processes directly influence faculty satisfaction. These are experience-driven, requiring professionalism, clarity, and high-quality interaction. Faculty feedback, satisfaction, and perception are qualitative metrics.
Weightage -  30%

KRA
- KPI -  Operational Support
Provide managerial oversight of faculty-related operations, including payments, reimbursements, credit card settlements, and vendor coordination.
Ensure adherence to timelines, policies, and compliance requirements, minimizing operational risks and escalations.
Review operational workflows regularly and drive process improvements for efficiency and service quality.
Lead periodic team meetings to communicate updates, resolve issues, and align priorities.
Serve as the first point of escalation for complex operational matters and coordinate resolution with relevant departments.
Measure
- queries are addressed within 1 working day.
operational issues resolved within agreed timelines
Weightage -  30%

KRA
- RA/RI Hiring
KPI…