Manager, Talent Management Delivery T500-23498

Position: Manager, Talent Management Delivery [T500-23498]
About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Job Description:

McDonald’s has an exciting opportunity for a Manager, Talent Management Delivery based in our India Global Business Services Office. This role leads a small team responsible for delivering high-quality performance administration and reporting services that support global People processes. The Manager oversees daytoday execution, ensures adherence to standards, coordinates workflow, and resolves escalations. This position also partners across Global People and GBS to support operational consistency, documentation accuracy, and continuous improvement.

Responsibilities:

- Team Leadership & Operational Management.
- Reporting Oversight & Quality Assurance.
- Issue Management, Root Cause Analysis & Continuous Improvement.
- Workflow Planning, Workload Allocation & Metrics Tracking.
- Service Delivery, Client Support & Stakeholder Coordination.
- Documentation Governance & Knowledge Management.
- Team Culture, Communication & Shift Flexibility.

Qualifications, Experience, and

Skills:

Preferred:

- Lead, schedule, allocate, and monitor the work of 3 team members to ensure high quality, timely delivery across performance administration and reporting activities.
- Provide day to day directions, coaching, and support to maintain documentation compliance, process consistency, and service excellence.
- Develop team capability through training, knowledge sharing, and reinforcing SOP discipline.
- Oversee the development and delivery of standard recurring reports, ensuring accuracy, consistency, and adherence to established templates and guidelines.
- Review validations completed by the team, identify trends in data anomalies, and escalate systemic issues as needed.
- Ensure reporting outputs meet service level standards and support decision making for Global People partners.
- Serve as the escalation point for complex reporting or performance administration issues and ensure timely resolution.
- Lead or support root cause analysis by synthesizing frontline observations and collaborating with cross functional partners.
- Recommend process refinements, documentation updates, or minor procedural changes to enhance accuracy, efficiency, and user experience.
- Plan daily and cycle based workloads, distribute assignments, and monitor progress to ensure predictable execution.
- Oversee quality checks, audit activities, and operational trackers to ensure data integrity and compliance with People policies.
- Support reporting of productivity metrics, volume summaries, and service level performance to leadership.
- Ensure consistent and accurate responses to routine inquiries related to performance administration and reporting.
- Partner with Global People teams, Global Business Service (GBS), and relevant stakeholders on coordination needs, updates, and issue resolution.
- Promote customer satisfaction by ensuring timely communication, consistent guidance, and adherence to data privacy standards.
- Oversee updates to SOPs, job aids, checklists, and documentation to reflect current processes and standards.
- Ensure clear communication of process updates across the team and maintain alignment with governance expectations.
- Promote a culture of collaboration, accuracy, accountability, and continual learning within the team.
- Ensure clear and consistent communication of priorities, risks, and progress to leadership.
- Provide support as needed in rotational shifts to ensure operational continuity.
- Bachelor’s degree in human resources, Business Administration, or related field.
- Two to four years of experience in HR operations or performance administration.
- Experience leading, coaching, scheduling, and monitoring the work of 2-3 team members.
- Strong knowledge of SOP driven processes, documentation requirements, and People workflows.
- Demonstrated strength in quality review, workflow coordination, and issue resolution.
- Experience supporting global People processes, cyclical performance programs, or enterprise reporting.
- Ability to identify operational risks and recommend improvement actions.
- Strong communication skills with ability to explain policies and practices to varied audiences.
- Experience collaborating across teams to solve issues with incomplete or ambiguous information.
- Continuous improvement mindset, with ability to make minor changes to processes that enhance accuracy or efficiency.