Associate Director - Operations

Position: Associate Director - City Operations
Associate Director – City Operations
DH Operations Department

No lengthy intro here, let’s get straight to the details, Zepto speed.

Responsibilities, aka, what we’d like you to deliver :

● Own end-to-end First Mile operations across assigned cities — vendor pickups,
inwarding, hub movements, and inter-hub transfers.

● Ensure strict SLA adherence for pickups and dispatch with minimal losses, delays, or
damages.

● Drive high inventory accuracy across hubs and dark stores through audits,
reconciliations, and strong loss-prevention controls.

● Partner with Central Planning and Supply Chain teams to ensure accurate inventory
inflow, replenishment, and dispatch alignment.

● Lead manpower planning based on volume forecasts, ensuring optimal staffing across
hubs and ground operations.

● Manage and mentor Hub Managers, Inventory Associates, and ground staff with a sharp
focus on productivity and performance improvement.

● Optimize per-unit operational costs while maintaining quality and service benchmarks.

● Standardize and enforce SOPs to reduce leakages, shrinkage, pilferage, and process
inefficiencies.

● Leverage dashboards, WMS, and manpower tracking tools to drive real-time visibility and
governance.

● Collaborate with Product and Tech teams to implement automation initiatives such as
barcode scanning, slotting optimization, and pick-pack improvements.

● Ensure compliance with health, safety, and labor regulations across all warehouse
environments.

● Act as the SPOC for city-level escalations related to First Mile, inventory gaps, and
manpower issues.

● Drive structured governance through performance reviews, metric dashboards, and
accountability frameworks.

Are you who we're searching for

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Qualification:

Graduation required; MBA preferred (Operations/Supply Chain) or
equivalent hands-on experience.

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Experience:

8–12+ years in warehouse, dark store, fulfillment center, or First Mile logistics
operations with multi-city exposure.

● Strong expertise in First Mile logistics, inventory control, and warehouse management
systems (WMS).

● Proven experience managing large, distributed ground teams and city-level operations.

● Strong command over KPIs — SLA adherence, shrinkage, cost per unit, manpower
productivity, and service metrics.

● Demonstrated ability to manage cost levers while scaling operations efficiently.

● Tech-comfortable and data-driven; able to operate through dashboards and structured
reviews.

● Execution-focused, ownership-driven, and comfortable operating in high-volume,
high-growth environments.

● Process-oriented leader with the ability to build, enforce, and scale operational SOPs.
Sounds like we’re talking about you? Please add your application to our cart!

Why Zepto should be your next career move
This isn’t just a job; it’s a chance to be part of a once-in-a-generation story that will
shape the future of the Indian startup ecosystem. If you’re ready to go all in, execute like
never before, and create impact on a massive scale, there’s no better place to do it than
Zepto.
Want to make history together?
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